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BOI app from abroad

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  • 07-12-2015 11:57am
    #1
    Synode
    Closed Accounts Posts: 7,967 ✭✭✭


    Hi I'm trying to use your BOI app from abroad and it's shockingly bad. Keep getting error messages saying "We are unable to process your request at this time, please try again later". This is happening on both an iphone and android phone. Im relying on your app to transfer money to my credit card tomorrow to withdraw at an atm. Please help. It's too expensive for me to ring from a mobile.


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    #2
    Synode
    Closed Accounts Posts: 7,967 ✭✭✭Synode


    I'm sporadically getting to the screen where it asks me for the last 4 digits of my contact number. When i enter that I'm getting a message saying "No user id entered". Jaysus this is shockingly bad. Just logged into my ptsb account and it was a breeze. What are yous up to at all


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    #3
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Synode wrote: »
    I'm sporadically getting to the screen where it asks me for the last 4 digits of my contact  number. When i enter that I'm getting a message saying "No user id entered". Jaysus this is shockingly bad. Just logged into my ptsb account and it was a breeze. What are yous up to at all
    Hi Synode, 

    Thanks for contacting us here on Boards.

    Our support team are looking into this at the moment, apologies for the inconvenience. You can still log in via 365online.com on a browser. 

    Thanks for sending your feedback and please let us know if we can help with any other query. 

    Sarah


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    #4
    Synode
    Closed Accounts Posts: 7,967 ✭✭✭Synode


    Didnt realise I could still use a browser. Thanks Sarah.

    The apps are shockingly bad though


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    #5
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Synode wrote: »
    Didnt realise I could still use a browser. Thanks Sarah.

    The apps are shockingly bad though
    Apologies Synode, the app is operating normally now and I'll certainly pass on your feedback to the team.

    If you do have any further difficulties please get in touch with us here, you can also call +35314044000 from abroad if you need help with your account. 

    Thanks
    Nicola


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    #6
    Synode
    Closed Accounts Posts: 7,967 ✭✭✭Synode


    Hi Nicola,

    Yes it appears to be working properly now. Thanks for your help


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