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What's happening to Black Friday orders ?

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  • 10-12-2015 3:09pm
    #1
    Stone
    Registered Users Posts: 236 ✭✭


    Hi lads,

    I realize you have been - and perhaps still are - crazy busy, however it's now about 2 weeks since Black Friday and I was wondering what is happening with my order (of a Yamaha RX-V679 @ £299) ?
    I have tried a couple or three emails and calling as well - however no luck :(

    It would be great to know what is going on as not knowing - i.e. do I get this at all or not, Xmas is very soon - is not nice :)

    Cheers,
    Stone


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    #2
    Deep Thought
    Registered Users Posts: 4,441 ✭✭✭Deep Thought


    Stone wrote: »
    Hi lads,

    I realize you have been - and perhaps still are - crazy busy, however it's now about 2 weeks since Black Friday and I was wondering what is happening with my order (of a Yamaha RX-V679 @ £299) ?
    I have tried a couple or three emails and calling as well - however no luck :(

    It would be great to know what is going on as not knowing - i.e. do I get this at all or not, Xmas is very soon - is not nice :)

    Cheers,
    Stone
    A lot of us are in the same boat... I am sure and hopeful that everything will be resolved and we will have out pride and joys by next week

    The narrower a man’s mind, the broader his statements.



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    #3
    halenger
    Hosted Moderators Posts: 2,094 ✭✭✭halenger


    There's definitely some progress happening. There have been mentions of receiving kit by some people already. And they've taken payment for my kit.


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    #4
    893bet
    Registered Users Posts: 8,990 ✭✭✭893bet


    I was contacted half hour ago for payment for a Black Friday deal.

    I'd say they are just swamped! 


  • Options
    #5
    NIMAN
    Registered Users Posts: 33,637 ✭✭✭✭NIMAN


    I have held off on emailing them as they were probably snowed under, but I was beginning to give up hope.


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    #6
    halenger
    Hosted Moderators Posts: 2,094 ✭✭✭halenger


    FYI, received my speakers today.


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    #7
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    Hi Guys.

    I really do apologies for the delay with the Boards deal orders.

    Anyone who has not had a call if you could drop me a PM I will get a call to you straight away.

    Again apologies for the delay with these!


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    #8
    Deep Thought
    Registered Users Posts: 4,441 ✭✭✭Deep Thought


    Richersounds.ie: Kenny wrote: »
    Hi Guys.

    I really do apologies for the delay with the Boards deal orders.

    Anyone who has not had a call if you could drop me a PM I will get a call to you straight away.

    Again apologies for the delay with these!
    PM Sent Kenny, thanks

    The narrower a man’s mind, the broader his statements.



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    #9
    *FireCracker*
    Registered Users Posts: 38 ✭*FireCracker*


    PM sent.

    Many thanks.


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    #10
    sweetie
    Registered Users Posts: 9,795 ✭✭✭sweetie


    Pmed


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    #11
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Guys,
    swamped is the word :) but the mud is getting slightly clearer this afternoon..

    @ Stone - I've popped you a mail today - come back to me if you don't get it or if I can assist in any way

    @ deep Thought - I've spoken to Kenny - SRT700 as agreed at the same price no problem

    @Halenger - Thanks again for the patience - hope you are enjoying the kit, some value!!

    @Firecracker -No problem swapping to Black Gloss at the same price - give Kenny a shout and we will get that sorted for you

    @ NIMAN - hmmmm, could you mail me to sales@richersounds.ie - I have this awful ringing at the back of my head but I just cant find your mail!

    @ sweetie - Kenny should have that one now, thanks again

    Keep them coming guys but I think we are (almost) in control....... ish :)

    ATVB,

    John Mc & Crew 

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #12
    Deep Thought
    Registered Users Posts: 4,441 ✭✭✭Deep Thought


    Richersounds.ie: John wrote: »
    Guys,
    swamped is the word :) but the mud is getting slightly clearer this afternoon..


    @ deep Thought - I've spoken to Kenny - SRT700 as agreed at the same price no problem


    ATVB,

    John Mc & Crew 
    Legend....

    Many thanks John and the Team

    DT

    The narrower a man’s mind, the broader his statements.



  • Options
    #13
    Stone
    Registered Users Posts: 236 ✭✭Stone


    Richersounds.ie: John wrote: »
    Guys,
    swamped is the word :) but the mud is getting slightly clearer this afternoon..

    @ Stone - I've popped you a mail today - come back to me if you don't get it or if I can assist in any way

    @ deep Thought - I've spoken to Kenny - SRT700 as agreed at the same price no problem

    @Halenger - Thanks again for the patience - hope you are enjoying the kit, some value!!

    @Firecracker -No problem swapping to Black Gloss at the same price - give Kenny a shout and we will get that sorted for you

    @ NIMAN - hmmmm, could you mail me to sales@richersounds.ie - I have this awful ringing at the back of my head but I just cant find your mail!

    @ sweetie - Kenny should have that one now, thanks again

    Keep them coming guys but I think we are (almost) in control....... ish :)

    ATVB,

    John Mc & Crew 
    Hi John,

    Unfortunately I did not get your email - I sent you and Kenny a PM as well ..... let me know what is needed from my side :)

    Cheers,
    Stone


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    #14
    NIMAN
    Registered Users Posts: 33,637 ✭✭✭✭NIMAN


    John, I'll head off to my emails and see if I can get a copy of the email I sent you.


  • Options
    #15
    Stone
    Registered Users Posts: 236 ✭✭Stone


    Hi John & crew,

    Seems all has been sorted and I'll have my new musicmaker soon :)

    Thanks to ye all,
    Stone


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    #16
    NIMAN
    Registered Users Posts: 33,637 ✭✭✭✭NIMAN


    NIMAN wrote: »
    John, I'll head off to my emails and see if I can get a copy of the email I sent you.

    Forwarded email from end of November, you get it?


  • Options
    #17
    Cionn
    Registered Users Posts: 697 ✭✭✭Cionn


    Guys, just a note to say that I have sent you an email in elation to my order. The saga continues to be painful. If someone can give me a call today that would be great.

    Regards

    Cionn


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    #18
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    Cionn wrote: »
    Guys, just a note to say that I have sent you an email in elation to my order.  The saga continues to be painful.  If someone can give me a call today that would be great.

    Regards

    Cionn
    Hi.

    Which email address have you sent your email to?

    If you could drop it to me in a PM I can also get a look at it.

    Thanks.


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    #19
    Cionn
    Registered Users Posts: 697 ✭✭✭Cionn


    Richersounds.ie: Kenny wrote: »
    Hi.

    Which email address have you sent your email to?

    If you could drop it to me in a PM I can also get a look at it.

    Thanks.
    Pm sent


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    #20
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Cionn wrote: »
    Richersounds.ie: Kenny wrote: »
    Hi.

    Which email address have you sent your email to?

    If you could drop it to me in a PM I can also get a look at it.

    Thanks.
    Pm sent
    Cionn,

    I have replied to your email - as per my mail I have asked Kenny to issue you with a full refund and I hope you find this course of action agreeable,

    Best regards,

    John McDonald

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #21
    dar83
    Registered Users Posts: 7,106 ✭✭✭dar83


    In a strange way I'm kind of glad to see that people with actual orders are in the same situation I am. I PM'd John and sent an email to sales@ quite a while ago at this stage and I've not gotten a response yet. Missed out on an attractive price by now so it's fallen down my priority list what with presents taking priority. :)

    Must have been some success for you this year though with the Sales and how busy you guys have been, congrats!


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    #22
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    dar83 wrote: »
    In a strange way I'm kind of glad to see that people with actual orders are in the same situation I am. I PM'd John and sent an email to sales@ quite a while ago at this stage and I've not gotten a response yet. Missed out on an attractive price by now so it's fallen down my priority list what with presents taking priority. :)

    Must have been some success for you this year though with the Sales and how busy you guys have been, congrats!
    Dar,

    thx for your post - unfortunately we are behind with general enquiry mails and PM's at the moment, we are doing our best to get orders out as our 1st priority but we are also catching up with general enquiries and the backlog is getting smaller - however some enquiries due to the nature of the enquiry do take some time to reply - apologies - I think I did respond to your initial enquiry personally but I have found I have found your email to the sales@richersounds.ie inbox and I will reply to it today,

    Best regards,

    John Mc

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #23
    dar83
    Registered Users Posts: 7,106 ✭✭✭dar83


    No problem John, I wasn't having a go. I know you guys have been mental and that's fine. I did send you a PM to follow up on a topic query, but got no response to that, which is when I then sent an email follow up as I knew you would be up to your eyes. Might have been better this way anyway, as the girlfriend might have killed me had I pulled the trigger I was thinking of on the two items I was considering (three if I include the fact I'd also need speakers! ha).

    Cheers,

    Dar.


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    #24
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    dar83 wrote: »
    No problem John, I wasn't having a go. I know you guys have been mental and that's fine. I did send you a PM to follow up on a topic query, but got no response to that, which is when I then sent an email follow up as I knew you would be up to your eyes. Might have been better this way anyway, as the girlfriend might have killed me had I pulled the trigger I was thinking of on the two items I was considering (three if I include the fact I'd also need speakers! ha).

    Cheers,

    Dar.
    HI Dar83.

    Just doing a little Boards check/clear up on some posts.
    Just wanted to check that you have been sorted and your questions replied to?


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    #25
    bikie
    Registered Users Posts: 5 ✭bikie


    For what its worth I received my order within a week. Very professional and prompt shipping. Sub was a bit marked underneath but works brilliantly. Shelf mounts were in very good condition and surprisingly strong. I suspect John and the team were well overloaded from the huge response - BTW I have no vested interest in the firm but respect professional retailing when I see it.


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    #26
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    bikie wrote: »
    For what its worth I received my order within a week. Very professional and prompt shipping. Sub was a bit marked underneath but works brilliantly. Shelf mounts were in very good condition and surprisingly strong. I suspect John and the team were well overloaded from the huge response - BTW I have no vested interest in the firm but respect professional retailing when I see it.
    Hi Bikie.

    Thank you very much for the kind words!

    I hope you had a great Christmas and have a very Happy New Year.


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