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Technician no show

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  • 11-12-2015 3:39pm
    #1
    markjbloggs
    Registered Users Posts: 293 ✭✭


    I scheduled an additional TV point upgrade for this morning, but tech never showed. Wasted morning off work. Now I am told that it cannot be done until the new year, and I need this for Xmas. This is useless to me so I asked to cancel the upgrade - now I am asked to phone a different number.

    You guys really do specialize in pissing people off !!!!!!

    Last question, which I have asked multiple times to multiple Eircom people - How do I cancel this contract so that I never have to deal with you ever again??????????

    PS - previously, when i had technical/service issues with Eir, I had to get Comreg to intervene. I will not hesitate to do so again.


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  • Options
    #2
    markjbloggs
    Registered Users Posts: 293 ✭✭markjbloggs


    markjbloggs wrote: »
    I scheduled an additional TV point upgrade for this morning, but tech never showed.  Wasted morning off work.  Now I am told that it cannot be done until the new year, and I need this for Xmas.   This is useless to me so I asked to cancel the upgrade - now I am asked to phone a different number.

    You guys really do specialize in pissing people off !!!!!!

    Last question, which I have asked multiple times to multiple Eircom people - How do I cancel this contract so that I never have to deal with you ever again??????????

    PS - previously, when i had technical/service issues with Eir, I had to get Comreg to intervene.  I will not hesitate to do so again.
    UPDATE :- I cancelled this upgrade by phone last week when I found out it could not be done until new year.  Yesterday and today, I receive text messages from Eircom confirming the date and time of my upgrade!!!  I use the chat function on eircom website to re-iterate my cancellation but they fob me off to the 1 800 number that I had previously called.

    I curse the day I ever signed up for Eircom.  What is happening here goes beyond incompetence .

    Needless to say, I do not expect any help from the Eircom reps on this site as I have not had a response to any of my previous messages on this and other service matters.


  • Options
    #3
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Hi markjbloggs



    I'm very sorry to hear this and I'm sorry I missed your post from last week. Unfortunately I cannot cancel orders here and a call to 1800303600 will be required.


    Thanks

    Al


  • Options
    #4
    markjbloggs
    Registered Users Posts: 293 ✭✭markjbloggs


    Why is it necessary that I call this number?  Are you not Eircom? 

    The point is I have already called, and nothing has been done.  Should you try to charge me for a non-existant TV point my next call will be Comreg.


  • Options
    #5
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    markjbloggs wrote: »
    Why is it necessary that I call this number?  Are you not Eircom? 

    The point is I have already called, and nothing has been done.  Should you try to charge me for a non-existant TV point my next call will be Comreg.
    If you wish to PM me your eir account number I request that this is done on your behalf


    AL


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    #6
    markjbloggs
    Registered Users Posts: 293 ✭✭markjbloggs


    eir: Alan wrote: »
    markjbloggs wrote: »
    Why is it necessary that I call this number?  Are you not Eircom? 

    The point is I have already called, and nothing has been done.  Should you try to charge me for a non-existant TV point my next call will be Comreg.
    If you wish to PM me your eir account number I request that this is done on your behalf


    AL
    Hello Al,

    PM sent but still getting reminders for the 4th.  Can you follow up please?

    thanks again
    M


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  • Options
    #7
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    markjbloggs wrote: »
    eir: Alan wrote: »
    markjbloggs wrote: »
    Why is it necessary that I call this number?  Are you not Eircom? 

    The point is I have already called, and nothing has been done.  Should you try to charge me for a non-existant TV point my next call will be Comreg.
    If you wish to PM me your eir account number I request that this is done on your behalf


    AL
    Hello Al,

    PM sent but still getting reminders for the 4th.  Can you follow up please?

    thanks again
    M
    M
    I have checked all PMs and cannot see this one from today. Can you resend to my account also?
    Thanks
    Tony


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