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ATM withdrawal but no cash

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  • 15-12-2015 9:37am
    #1
    InishGael
    Registered Users Posts: 92 ✭✭


    Hi, attempted to take out €300 this morning from an ATM however no cash given. Could hear it whirring away as if trying to count notes but machine must have had less than 300 in it. Anyway message came up saying transaction failed but checked 365 online and account debited 300. I know this has happened me before and money returns to account but this is a terrible time for it to happen. How soon will my account be credited again? And chances of it before Xmas?


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    #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    InishGael wrote: »
    Hi, attempted to take out €300 this morning from an ATM however no cash given. Could hear it whirring away as if trying to count notes but machine must have had less than 300 in it. Anyway message came up saying transaction failed but checked 365 online and account debited 300. I know this has happened me before and money returns to account but this is a terrible time for it to happen. How soon will my account be credited again? And chances of it before Xmas?
    Hi InishGael, thanks for getting in touch and sorry to hear you had difficulties with the ATM. 

    This can happen when you request a withdrawal but the ATM is unable to complete the request and doesn't dispense the cash. But this should correct itself overnight once the ATM re-calibrates. So you should see this withdrawal removed from your list of transactions by tomorrow. 

    In case this doesn't happen automatically and if the withdrawal is still appearing on your account tomorrow, please call 0818 365 365 and one of our representatives will investigate further. 

    I hope this helps, if you need anything else please let me know. 

    Thanks
    Nicola


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    #3
    InishGael
    Registered Users Posts: 92 ✭✭InishGael


    Ok thanks for getting back to me Nicola. I'll check tomorrow & pray it's rectified itself. If not, I'll call up.
    Thanks again.


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