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Sepa DD cancellation - redundant information requested

Red Alert · 2015-12-22 15:04:59

Why does the Sepa DD cancellation screen require me to re-enter my name, mobile and e-mail? Surely if I'm already logged in the system doesn't need to ask for it...

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22-12-2015 4:04pm

#1

Red Alert

Hosted Moderators Posts: 7,486 ✭✭✭

Join Date: January 2003

Posts: 7079

Why does the Sepa DD cancellation screen require me to re-enter my name, mobile and e-mail? Surely if I'm already logged in the system doesn't need to ask for it...

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#2 22-12-2015 4:56pm
Bank of Ireland: Sharon

Closed Accounts Posts: 315 ✭✭

Join Date: June 2015

Posts: 312

Hi Red Alert,

These are the details required when filling out the cancellation form.

We'll certainly pass your feedback on this service to our Online Team.

Thanks,

Sharon

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