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Order update

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  • 31-12-2015 10:21am
    #1
    mmc272
    Registered Users Posts: 117 ✭✭


    Would you be able to chase up a recent order I placed?

    I'm a current eir phone and broadband customer. I ordered a new bundle eir go talk international with eMobile sim only on December 22nd. When I ordered the person in the bundles team said I would receive SIM in the next day. I have not received yet.

    When I call, I'm transferred between Eir Customer service, EMobile Customer service and am getting conflicting information. Some say 3-5 days for the sim to arrive. It's now the 6th working day since I ordered. I still don't know which package is active on my home phone either. When I called on Xmas eve I was told my new package was active and when I called on Monday I was told no it's still in progress. I hope I'm not charged for calls I made over the weekend. The my eir account login is also showing both contracts for home phone only so I have no idea what one is live


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    #2
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    mmc272 wrote: »
    Would you be able to chase up a recent order I placed?

    I'm a current eir phone and broadband customer. I ordered a new bundle eir go talk international with eMobile sim only on December 22nd. When I ordered the person in the bundles team said I would receive SIM in the next day. I have not received yet.

    When I call, I'm transferred between Eir Customer service, EMobile Customer service and am getting conflicting information. Some say 3-5 days for the sim to arrive. It's now the 6th working day since I ordered. I still don't know which package is active on my home phone either. When I called on Xmas eve I was told my new package was active and when I called on Monday I was told no it's still in progress. I hope I'm not charged for calls I made over the weekend. The my eir account login is also showing both contracts for home phone only so I have no idea what one is live
    Hi mmc272
    to get this information you can PM us with order details here or contact our Webtchat team here https://www.eir.ie/chatnow/
    Remember, you can also participate in our forum or browse through our online help and support section, and we might have the answer to your question right there.
    Tony


  • Options
    #3
    mmc272
    Registered Users Posts: 117 ✭✭mmc272


    eir: Tony wrote: »
    Hi mmc272
    to get this information you can PM us with order details here or contact our Webtchat team here https://www.eir.ie/chatnow/
    Remember, you can also participate in our forum or browse through our online help and support section, and we might have the answer to your question right there.
    Tony


    Pm sent thanks


  • Options
    #4
    mmc272
    Registered Users Posts: 117 ✭✭mmc272


    mmc272 wrote: »
    Pm sent thanks

    Any update to my PM last Thursday?


  • Options
    #5
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    mmc272 wrote: »
    mmc272 wrote: »
    Pm sent thanks

    Any update to my PM last Thursday?
    Hi mmc272

    Tony is not available at present - please PM me your eir account number and I will look in to this

    Al


  • Options
    #6
    mmc272
    Registered Users Posts: 117 ✭✭mmc272


    PM RE-SENT


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    #7
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    mmc272 wrote: »
    PM RE-SENT
    Thanks mmc272

    There have been delays with the mobile plan however a case to investigate and resolve this hold up has been opened under reference number 2066253. The eir talk international plan has indeed been successfully placed on your account on the 22/12/2015.

    The case for the mobile should be resolved within 24 to 48 hrs so I will check for an update tomorrow afternoon and let you know the progress.

    Thanks
    Al


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    #8
    mmc272
    Registered Users Posts: 117 ✭✭mmc272


    Thank you,

    I have notice that my home phone plan on my eir is no longer showing both bundles. It is now showing just the emir go plan I changed to


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    #9
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Thanks mmc272

    There has been no update to your mobile case reference yet but I will keep my eye on this for you

    Thanks
    Al


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    #10
    mmc272
    Registered Users Posts: 117 ✭✭mmc272


    Hi,
    Any update for me today?


  • Options
    #11
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    mmc272 wrote: »
    Hi,
    Any update for me today?
    Hi mmc272

    Yes, the sim should be with you by Friday,the issue with the delivery has now been solved.

    Apologies for these delays

    Al


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