Wet urine in hotel bed !!!!!!

Cerocco

My hubby treated me to a 2 day stay away at a hotel in Wexford. I'm pregnant so it was an early night. I got into bed and was sitting on a wet sheet. When I practically jumped out of the bed I looked to see it was wet with urine from the previous occupant. Obviously I'm going to complain to the hotel manager but is there an outside organisation I can complain to as this is a huge hygiene issue

dixiefly

That is appalling.

athtrasna

Cerocco wrote: »

My hubby treated me to a 2 day stay away at a hotel in Wexford. I'm pregnant so it was an early night. I got into bed and was sitting on a wet sheet. When I practically jumped out of the bed I looked to see it was wet with urine from the previous occupant. Obviously I'm going to complain to the hotel manager but is there an outside organisation I can complain to as this is a huge hygiene issue

Urine is sterile when it leaves the body.

The question is whether the sheets were changed or not, perhaps the mattress was wet and the staff didn't notice it when changing the sheets.

I don't quite understand why you say you will take it up with the manager. Why have you not done so already yet you took the time to post on a forum.

If you have left the hotel then I'd be inclined to start with management and then leave a Tripadvisor review if you don't reach a satisfactory conclusion. If you're still there then you need to call the manager now.

Internet Ham

Urine for a rough stay.

I will see myself out.

Cerocco

athtrasna wrote: »

Urine is sterile when it leaves the body.

The question is whether the sheets were changed or not, perhaps the mattress was wet and the staff didn't notice it when changing the sheets.

I don't quite understand why you say you will take it up with the manager. Why have you not done so already yet you took the time to post on a forum.

If you have left the hotel then I'd be inclined to start with management and then leave a Tripadvisor review if you don't reach a satisfactory conclusion. If you're still there then you need to call the manager now.

I want to take it further than hotel management as there is clearly a hygiene issue in this hotel. If a wet bed isn't spotted when the room is serviced they have a serious problem

L1011

Why on earth have you taken to here to complain before complaining to the hotel??

davo10

How do you know it is urine?

ytpe2r5bxkn0c1

What did the Hotel say and what action did they take?

Cerocco

L1011 wrote: »

Why on earth have you taken to here to complain before complaining to the hotel??

I did complain to the management when we left 1 day early. The hotel manager is off until Monday so will e-mail her on Monday as I want it top of her e-mail inbox.

Cerocco

davo10 wrote: »

How do you know it is urine?

Wet yellow tinged stain

L1011

Cerocco wrote: »

I did complain to the management when we left 1 day early. The hotel manager is off until Monday so will e-mail her on Monday as I want it top of her e-mail inbox.

What did the hotel staff do when you complained - more specifically, did they move rooms?

Cerocco

Eugene Sparse Towel wrote: »

What did the Hotel say and what action did they take?

The duty manager changed us to a different room, offered us dinner the next night and and upgrade to a suite on the second night. Also offered a spa treatment. To be fair he was mortified and tried his best but we left first thing next morning

davo10

Cerocco wrote: »

The duty manager changed us to a different room, offered us dinner the next night and and upgrade to a suite on the second night. Also offered a spa treatment. To be fair he was mortified and tried his best but we left first thing next morning

Opportunity missed. A lot of upgrades are received when hotels/airlines/restaurants make mistakes.

tayto lover

You will probably find it was done by a disgruntled staff member who was probably leaving the hotel's employment and wanted to get back at them for something. Very little a hotel could do about that.

GerardKeating

Cerocco wrote: »

Wet yellow tinged stain

Apple Juice ?

Graham

Cerocco wrote: »

The duty manager changed us to a different room, offered us dinner the next night and and upgrade to a suite on the second night. Also offered a spa treatment. To be fair he was mortified and tried his best but we left first thing next morning

That sounds like a perfectly reasonable response on the part of the hotel. What are you expecting the hotel manager is going to do differently?

davo10

GerardKeating wrote: »

Apple Juice ?

Tea?

Cerocco

Back to original question is there an external body I can report this hotel to?

moneymad

Cerocco wrote: »

Back to original question is there an external body I can report this hotel to?

Court of human rights? Are you highly offended?

Lisha

Cerocco wrote: »

Back to original question is there an external body I can report this hotel to?

Joe Duffy is your man.

Seriously the hotel tried to make amends which you rebuffed. What more can an external body achieve? Other than to 'name and shame'?

Edited to add: for they are a chain then the head office. Bord failte if they are using stars etc.

JakeArmitage

Are you sure it was ''wet'' urine?

tayto lover

Cerocco wrote: »

Back to original question is there an external body I can report this hotel to?

The hotel are probably victims in this too so why report them to anyone?

Subcomandante Marcos

Sounds like they offered you quite a few incentives to stay and help them make it up to you but you decided to cut your nose off to spite your face.

There's been worse than pee on the mattresses of the beds you've slept on in hotel rooms, to be fair.

Lisha

Subcomandante Marcos wrote: »

Sounds like they offered you quite a few incentives to stay and help them make it up to you but you decided to cut your nose off to spite your face.

There's been worse than pee on the mattresses of the beds you've slept on in hotel rooms, to be fair.

This is why I don't like sleeping in hotel beds!

Uncle Ben

Cerocco wrote: »

My hubby treated me to a 2 day stay away at a hotel in Wexford. I'm pregnant so it was an early night. I got into bed and was sitting on a wet sheet. When I practically jumped out of the bed I looked to see it was wet with urine from the previous occupant. Obviously I'm going to complain to the hotel manager but is there an outside organisation I can complain to as this is a huge hygiene issue

Perhaps your waters burst.

Subcomandante Marcos

Lisha wrote: »

This is why I don't like sleeping in hotel beds!

I ask for a mattress protector when booking

Internet Ham

You really turned your nose up at a pretty great apology package. I may have to piss in a bed on my next hotel stay.

Lisha

Subcomandante Marcos wrote: »

I ask for a mattress protector when booking

Freaking genius !

Subcomandante Marcos

Internet Ham wrote: »

You really turned your nose up at a pretty great apology package. I may have to piss in a bed on my next hotel stay.

It'll be the new scam, pour some tea on the mattress and then call down stairs in disgust and distress in the hopes of a free meal and a suite upgrade :pac:

.G.

We live in an age of perpetually outraged and offended people. Nothing the hotel could do to appease some.

Uncle Ben

superg wrote: »

We live in an age of perpetually outraged and offended people. Nothing the hotel could do to appease some.

All joking aside its not much to ask for clean sheets in a hotel.