Can't access 365 Online

ct5amr2ig1nfhp

I cannot print what I need from the app.

Any idea when the service will be back online?

Bank of Ireland: Evie

Aubrielle Faithful Squeegee wrote: »

I cannot print what I need from the app.

Any idea when the service will be back online?

Hi Aubrielle Faithful Squeegee, 

Sorry to hear this, we do not have a time frame for this we are looking into this though, and will respond here if we have any updates for you. 

Evie

geo88

Down for me as well for the whole day today.

LithiumKid1976

Not working here either. 

hardybuck

Have been trying to access since early morning without success. 

Bank of Ireland: Evie

geo88 wrote: »

Down for me as well for the whole day today.

Hi geo88, 

Sorry to hear this, our apps are operating as normal, and can facilitate most of your banking needs. Apologies for any inconvenience caused while our support team look into this. 

Thanks, 

Evie 

Bank of Ireland: Evie

LithiumKid1976 wrote: »

Not working here either. 

Good Afternoon LithiumKid1976,

Our support team have been looking into this, we would ask that you try clearing your cache and deleting your browsing history and logging in again. 

Thanks, 

Evie 

LithiumKid1976

Bank of Ireland: Evie wrote: »

LithiumKid1976 wrote: »

Not working here either. 

Good Afternoon LithiumKid1976,

Our support team have been looking into this, we would ask that you try clearing your cache and deleting your browsing history and logging in again. 

Thanks, 

Evie 

Thanks for the reply, but unfortunately, that didn't work for me.

ct5amr2ig1nfhp

Bank of Ireland: Evie wrote: »

LithiumKid1976 wrote: »

Not working here either. 

Good Afternoon LithiumKid1976,

Our support team have been looking into this, we would ask that you try clearing your cache and deleting your browsing history and logging in again. 

Thanks, 

Evie 

What a load of rubbish.

Your website is down and no amount of clearing your cache and clearing your history is going to magically fix the 365online website.

Why are you having customers waste their time further trying to diagnose a problem that they cannot fix?

Bank of Ireland: Evie

Aubrielle Faithful Squeegee wrote: »

Bank of Ireland: Evie wrote: »

LithiumKid1976 wrote: »

Not working here either. 

Good Afternoon LithiumKid1976,

Our support team have been looking into this, we would ask that you try clearing your cache and deleting your browsing history and logging in again. 

Thanks, 

Evie 

What a load of rubbish.

Your website is down and no amount of clearing your cache and clearing your history is going to magically fix the 365online website.

Why are you having customers waste their time further trying to diagnose a problem that they cannot fix?

Hi Aubrielle Faithful Squeegee, 


Some users are getting access to the account after they have tried the above, sorry if you are still not getting access to the site. 

Our support team have been looking into this, any updates we get we will forward on here.

Thanks, 

Evie 

irishdeej

Any idea when the site will be back online? :mad:

geo88

Bank of Ireland: Evie wrote: »

geo88 wrote: »

Down for me as well for the whole day today.

Hi geo88, 

Sorry to hear this, our apps are operating as normal, and can facilitate most of your banking needs. Apologies for any inconvenience caused while our support team look into this. 

Thanks, 

Evie 

Working for me now.

That's not helpful at all Evie, as you do not have any apps whatsoever for Windows Phone or the Windows desktop platform.

Bank of Ireland: Janet

Good morning irishdeej, Lithiumkid1976,

Thanks for your posts.

Apologies for any inconvenience caused, Banking 365 Online is operating normally now.

[font=Calibri, sans-serif]Janette[/font]

ct5amr2ig1nfhp

Down again. What excuse do you have now Bank Of Ireland?

"We are unable to process your request at this time, please try again later."

Bank of Ireland: Janet

Aubrielle Faithful Squeegee wrote: »

Down again. What excuse do you have now Bank Of Ireland?

"We are unable to process your request at this time, please try again later."

Good morning Aubrielle Faithful Squeegee,

Apologies for any inconvenience caused, Banking 365 Online is operating normally now.

Thanks

Janette

ct5amr2ig1nfhp

Problems AGAIN this morning. "We are unable to process your request at this time, please try again later."

Why is your online banking website down so regularly?

Bank of Ireland: Evie

Aubrielle Faithful Squeegee wrote: »

Problems AGAIN this morning. "We are unable to process your request at this time, please try again later."

Why is your online banking website down so regularly?

Good Morning Aubrielle Faithful Squeegee, 

We're so sorry to hear that you were getting this message this morning, what was it you needed to do today? 

Thanks, 

Evie 

ct5amr2ig1nfhp

Bank of Ireland: Evie wrote: »

Good Morning ProjectMoose, 

We're so sorry to hear that you were getting this message this morning, what was it you needed to do today? 

Thanks, 

Evie 

I do not want you to be sorry or for you to offer an apology. Absolutely pointless.

I would like a stable online service but Bank Of Ireland do not seem to be able to provide a stable website.

It is Bank Of Ireland who pushed people to use online services, introducing fees/charges for using 'offline' services in your branches.

Do BOI believe it is acceptable that their online banking website is regularly down, offline or throwing errors?

Bank of Ireland: Nicola

Aubrielle Faithful Squeegee wrote: »

Bank of Ireland: Evie wrote: »

Good Morning Aubrielle Faithful Squeegee, 

We're so sorry to hear that you were getting this message this morning, what was it you needed to do today? 

Thanks, 

Evie 

I do not want you to be sorry or for you to offer an apology. Absolutely pointless.

I would like a stable online service but Bank Of Ireland do not seem to be able to provide a stable website.

It is Bank Of Ireland who pushed people to use online services, introducing fees/charges for using 'offline' services in your branches.

Do BOI believe it is acceptable that their online banking website is regularly down, offline or throwing errors?

Apologies Aubrielle Faithful Squeegee, I’ll certainly pass on your feedback to our website support team here.

Just a couple of questions, if you can let me know did you get this error message yesterday at the login stage on our website and are you still having difficulties with the website today?

Thanks
Nicola

ct5amr2ig1nfhp

Yes, still getting the error. Login -> view statements -> error message.

"We are unable to process your request at this time, please try again later. "

Bank of Ireland: Nicola

Aubrielle Faithful Squeegee wrote: »

Yes, still getting the error. Login -> view statements -> error message.

"We are unable to process your request at this time, please try again later. "

Thanks Aubrielle Faithful Squeegee and sorry for any inconvenience this has caused you.
Please be assured that we are working to resolve this as a priority and I'll update you here shortly once I have some further information.
Thanks

Nicola

ct5amr2ig1nfhp

Bank of Ireland: Nicola wrote: »

Aubrielle Faithful Squeegee wrote: »

Yes, still getting the error. Login -> view statements -> error message.

"We are unable to process your request at this time, please try again later. "

Thanks Aubrielle Faithful Squeegee and sorry for any inconvenience this has caused you.
Please be assured that we are working to resolve this as a priority and I'll update you here shortly once I have some further information.
Thanks

Nicola

Can you offer a free alternative solution so your customers can get their statements?

Ally Dick

Don't worry. I'm sure the Indian offshore team are currently looking into all these issues.

h3000

365online seems to be down now

Synode

h3000 wrote: »

365online seems to be down now

Hopefully it's to get the eStatements fixed

ct5amr2ig1nfhp

Yes, 365online down again here too.

Bank of Ireland: Nicola

Aubrielle Faithful Squeegee wrote: »

Yes, 365online down again here too.

h3000 wrote: »

365online seems to be down now

 
Hi h3000 & Aubrielle Faithful Squeegee, sorry to hear you’re still having difficulties with the website. Can you tell me if you’re getting any error message when you try to login and what browser you're using at the moment?
Thanks
Nicola

Ally Dick

I'm using Chrome and the site is definitely down. It's not the browser. It always works fine for me

h3000

Bank of Ireland: Nicola wrote: »

Aubrielle Faithful Squeegee wrote: »

Yes, 365online down again here too.

h3000 wrote: »

365online seems to be down now

 
Hi h3000 & Aubrielle Faithful Squeegee, sorry to hear you’re still having difficulties with the website. Can you tell me if you’re getting any error message when you try to login and what browser you're using at the moment?
Thanks
Nicola

Just a failed connection. I'm on Firefox but it seems to be down for eveyone. http://www.downforeveryoneorjustme.com/365online.com

ct5amr2ig1nfhp

Not accessible from IE, US, AT or PL - multiple providers - chrome and IE.

I think it's your website and not me.