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Can't access 365 Online

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    #92
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Thanks and I'm sorry for the inconvenience, this has been reported to our support team and they’re investigating at the moment.
    Our mobile and tablet banking apps are operating normally if you need to access in the meantime.
    Thanks
    Nicola


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    #93
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,202 CMod ✭✭✭✭spurious


    Bank of Ireland: Nicola wrote: »
    Thanks and I'm sorry for the inconvenience, this has been reported to our support team and they’re investigating at the moment.
    Our mobile and tablet banking apps are operating normally if you need to access in the meantime.
    Thanks
    Nicola
    This is the message Firefox gives:

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem.


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    #94
    CinammonGirl
    Registered Users Posts: 185 ✭✭CinammonGirl


    This is the screen I am getting:

    This site can’t be reached
    The connection was reset.

    ERR_CONNECTION_RESET


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    #95
    SEPT 23 1989
    Registered Users Posts: 43,028 ✭✭✭✭SEPT 23 1989


    very bad timing coming to the end of the month


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    #96
    h3000
    Registered Users Posts: 6,467 ✭✭✭h3000


    SEPT 23 1989 wrote: »
    very bad timing coming to the end of the month
    Sure is, I was logging in to pay my mortgage and credit card.

    0118 999 881 999 119 725 3



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    #97
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    spurious wrote: »
    This is the message Firefox gives:

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem.
    Chrome also gave me an error while connecting to 365online at one stage today claiming something about old security protocols that weren't safe? Not the sort of thing that gives you much faith in a system that isn't providing the information its set up to provide.


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    #98
    Synode
    Closed Accounts Posts: 7,967 ✭✭✭Synode


    Appears to be back working now, eStatements and all. 8 days BOI. 8 days. Sack your whole IT team 


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    #99
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Hi Everyone,
     

    Thank you all for your comments and patience. We are happy to confirm e-statements are now available again via 365 Online. Thank you again for bearing with us.

    Evie 


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    #100
    Mike Girkin
    Registered Users Posts: 6 ✭Mike Girkin


    Synode wrote: »
    Appears to be back working now, eStatements and all. 8 days BOI. 8 days. Sack your whole IT team 
    Rarely, very rarely soldiers are bad. Generals and officers are to blame in 99% problems.
    CIO/CTO, who didn't establish proper processes and didn't think about possible problems.
    The manager who are responsible for customer aquisition/retention, who didn't think and didn't implement any way of remediation after 24 hour downtime.

    Management is awful, and now it is obvious. Would you still put money in the bank, which management team couldn't deal with such a simple issue? 


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    #101
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Down again. "We are unable to process your request at this time, please try again later."


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    #102
    farmerd
    Registered Users Posts: 13 ✭farmerd


    I've had terrible time- got through to one Rep who said it was all my computer fault. Got another lovely helpful rep who fully explored the situation and said my end was perfect- that it must be a 365 problem. Got one transaction done tonight. This is not good for my heart.


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    #103
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Aubrielle Faithful Squeegee wrote: »
    Down again. "We are unable to process your request at this time, please try again later."
    farmerd wrote: »
    I've had terrible time- got through to one Rep who said it was all my computer fault. Got another lovely helpful rep who fully explored the situation and said my end was perfect- that it must be a 365 problem. Got one transaction done tonight. This is not good for my heart.
    Hi Aubrielle Faithful Squeegee & farmerd, thanks for getting in touch and I'm sorry to hear you're having difficulties logging in. 

    365 Online is working normally, please can you let me know if you're able to get access this morning? 

    Thanks
    Nicola


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    #104
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    It might be working normally now. But it was not working when I posted and more importantly, when I needed it.
    I tried it from three ISPs and 2 laptops and I was getting the same errors.

    If your service status process is not picking up there was a problem, then you need to have it reviewed.

    Thankfully, I moved most of my banking needs away BOI and I look forward to the day that I have all my banking moved from you. BOI provide a terrible online service.

    Do you know how many times I haven't been able to bank online with my new bank? Zero. I have always been able to access my account online.

    Look back through this thread and look at all times your customers cannot access 365online. Do you believe that is an acceptable service level?


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    #105
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Aubrielle Faithful Squeegee wrote: »
    It might be working normally now. But it was not working when I posted and more importantly, when I needed it.
    I tried it from three ISPs and 2 laptops and I was getting the same errors.

    If your service status process is not picking up there was a problem, then you need to have it reviewed.

    Thankfully, I moved most of my banking needs away BOI and I look forward to the day that I have all my banking moved from you. BOI provide a terrible online service.

    Do you know how many times I haven't been able to bank online with my new bank? Zero. I have always been able to access my account online.

    Look back through this thread and look at all times your customers cannot access 365online. Do you believe that is an acceptable service level?
    Thanks for getting back to me Aubrielle Faithful Squeegee and I'm very sorry for any inconvenience.
    I'll certainly pass your feedback on to our online team here and if you've any further difficulties please let me know.
    Apologies again and thanks for getting in touch.
    Nicola 


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    #106
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Wow. Back again. 365online.com up and down like a yo yo all morning. Painfully slow when it eventually loads. Testing on virgin media and eir and it's the same.


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    #107
    witnessmenow
    Registered Users Posts: 7,150 ✭✭✭witnessmenow


    Same for me, got in once but it was terribly slow and I didn't get to make the transfer I went in for


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    #108
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi All,

    The site should be operating normally now. Our support team are investigating the errors from this morning. Apologies for any inconvenience caused.

    Thanks
    Tara


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