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Trying to add mobile to my bundle

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  • 04-01-2016 6:50pm
    #1
    mj_mam
    Registered Users Posts: 60 ✭✭


    Twice now in the last 5 days I have tried to add eir mobile to my current bundle of landline and broadband, once in store and the other on the phone. Both times I have been refused by credit control.


    Like other threads I have read here, no phone number was provided to find out the reson why, only an address. 
    My bills are always paid, I am not in arrears. I have set up direct debit twice or three times now, yet it does not come out on the date I have requested, meaning I end up each month paying over the phone or through the app. Could this be part of the problem? 

    What must I do to be able to add mobile to my package, as at this stage I am considering just staying with my current provider. 


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  • Options
    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    mj_mam wrote: »
    Twice now in the last 5 days I have tried to add eir mobile to my current bundle of landline and broadband, once in store and the other on the phone. Both times I have been refused by credit control.


    Like other threads I have read here, no phone number was provided to find out the reson why, only an address. 
    My bills are always paid, I am not in arrears. I have set up direct debit twice or three times now, yet it does not come out on the date I have requested, meaning I end up each month paying over the phone or through the app. Could this be part of the problem? 

    What must I do to be able to add mobile to my package, as at this stage I am considering just staying with my current provider. 
    Hi mj_mam

    Unfortunately the only route to question the credit vetting is by post, I'm afraid there is no number to contact. I cannot for sure advise you on why you have failed credit vetting but if you have missed a payment in the past 12 months this would likely be the reason however if I was to offer advice going forward I would consider going on direct debit when signing up with a member of sales as this could also be the reason.

    Thanks
    Al


  • Options
    #3
    mj_mam
    Registered Users Posts: 60 ✭✭mj_mam


    I will send a request in the post so.

    Do you know what the usual routine might be with rejections? How long must one wait until they will be approved? 
    As I have said I have twice or 3 times set up a direct debit, but it never comes out. I again, will try this and hope it works. 


  • Options
    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    mj_mam wrote: »
    I will send a request in the post so.

    Do you know what the usual routine might be with rejections? How long must one wait until they will be approved? 
    As I have said I have twice or 3 times set up a direct debit, but it never comes out. I again, will try this and hope it works. 
    No problem mj_mam

    Rejections can't be appealed but can be explained - 12 months of on time payments is usually required but this is really at the discretion of credit vetting to advise on. I think if you set up a direct debit it will definitely help.

    Al


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