cant login to electric ireland website

maybemebe

Error!
An error occurred while processing your request.
You can:

• Go back and try again
• Contact system administrator quoting the following details
  Error Code: 8001.500
  Request Id: ed7b2795-f895-48ca-8a55-......blahblahdiff each time
  

Electric Ireland: Brige N

Hi maybemebe,

We're sorry to read that you are having difficulty logging into your online Electric Ireland account.

Could you please send us a private message with the following details and we will look into this for you?

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

Could you also advise what browsers and devices you are using to access your online Electric Ireland account? Also, have you tried clearing all cookies from your browsers? This may help you to access the website.

Once we have this information we can investigate this query for you.

Thanks,
Brige

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Truckermal

Its telling me that my Google email address is invalid even though its the same one you send the bills to.

Electric Ireland: Una

Hi Truckermal,

Are you trying to access online billing or Powering Rewards, and are you attempting a password reset?

Thanks,
Una

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Truckermal

Electric Ireland: Una wrote: »

Hi Truckermal,

Are you trying to access online billing or Powering Rewards, and are you attempting a password reset?

Thanks,
Una

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Hi ya trying to access online billing and a password reset.

EI: Aoife

Hi Truckermal,

If you would like to send us your details by private message, we can take a look at this for you.

We would require the following information:

• Your full name as it appears on the account
• Your account number
• The first line of your address
• Your contact number and email address date used for online billing
• Confirmation you are the account holder (a sentence stating this is sufficient)

We close here on Boards at 6pm, but we will look into your query on Monday. If you have any queries in the meantime, our colleagues in the Customer Service department are available until 8pm tonight and are open tomorrow from 8am to 8pm on 1850 372 372.

We hope this helps.

Thanks,
Aoife

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Truckermal

Thanks, Aoife I just sent you a PM its actually my meter box that's the problem as the wind damaged the door and blew it away so I was trying to get my MPRN. Cheers.

EI: Aoife

Hi Truckermal,

You are very welcome.

We have received your private message and we will get back to you as soon as we can.

Thanks,
Aoife

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Truckermal

Electric Ireland: Aoife wrote: »

Hi Truckermal,

You are very welcome.

We have received your private message and we will get back to you as soon as we can.

Thanks,
Aoife

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Thanks for that Aoife. .

EI: Aoife

Hi Truckermal.

You are very welcome.

Thanks,
Aoife

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