Has my account been closed?

kingtut

I moved out of the house I was renting (sharing with 3 others) and supplied the meter ready on my final day in the house as well as a request that the account be closed. Can someone contact me with regard to this? I received a bill today but I'm not sure if the account will be closed after this is paid.

Electric Ireland: Una

Hi kingtut,

Thank you for getting in touch.

The account closure process (which includes inputting of the meter-reading provided by the customer) automatically generates a final bill (after the account is closed) - is this indicated on the bill you received?

Una

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kingtut

Electric Ireland: Una wrote: »

Hi kingtut,

Thank you for getting in touch.

The account closure process (which includes inputting of the meter-reading provided by the customer) automatically generates a final bill (after the account is closed) - is this indicated on the bill you received?

Una

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Hi Una,

Thanks for the quick reply!
The bill itself doesn't appear to be a final bill as it says the next bill is due on 29th Feb 2016.

Thanks,
Alan

Electric Ireland: Una

Hi again Alan,

No problem, thanks for confirming.

Did you contact Electric Ireland directly to close your account or did you make this request of your landlord/lady or letting agent?

Una

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kingtut

Electric Ireland: Una wrote: »

Hi again Alan,

No problem, thanks for confirming.

Did you contact Electric Ireland directly to close your account or did you make this request of your landlord/lady or letting agent?

Una

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Hi Una,

I contacted Electric Ireland directly (I entered all of the details online), I also supplied the name of the person taking over the account.

Thanks,
Alan

Electric Ireland: Una

Hi again Alan,

When did you make the account closure request?

Thanks,
Una

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kingtut

Electric Ireland: Una wrote: »

Hi again Alan,

When did you make the account closure request?

Thanks,
Una

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Hi Una,

On the 28th of December. I got an auto generated e-mail back from donotreply@electricireland.ie after I submitted the request which said "Thank you for submitting your details which we will now process for you.You don’t need to do anything else!".

Thanks,
Alan

Electric Ireland: Una

Hi again Alan,

Thanks for confirming. Your account closure is likely pending now, and the bill you received may have been a scheduled one due to issue anyway.

I can look into it further for you though, if you private message the Electric Ireland account number in question, the address and telephone number on the account.

Thanks,
Una

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kingtut

Electric Ireland: Una wrote: »

Hi again Alan,

Thanks for confirming. Your account closure is likely pending now, and the bill you received may have been a scheduled one due to issue anyway.

I can look into it further for you though, if you private message the Electric Ireland account number in question, the address and telephone number on the account.

Thanks,
Una

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Thanks Una PM sent.