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Bill received from eir, despite not being an eir customer

[Deleted User] · 2016-01-07 10:29:17

Hi there. I received a bill from eir via email (from no-reply@eirmobile.ie), despite the fact I'm not one of your customers and it was addressed to the wrong person. Can you please confirm that the above is one of your email aliases and how I should proceed if so?

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07-01-2016 11:29am

#1

[Deleted User]
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Hi there.

I received a bill from eir via email (from no-reply@eirmobile.ie), despite the fact I'm not one of your customers and it was addressed to the wrong person.

Can you please confirm that the above is one of your email aliases and how I should proceed if so?

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#2 07-01-2016 1:27pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Deleted User wrote: »

Hi there.

I received a bill from eir via email (from no-reply@eirmobile.ie), despite the fact I'm not one of your customers and it was addressed to the wrong person.

Can you please confirm that the above is one of your email aliases and how I should proceed if so?

Hi Deleted User

This is one of our email aliases yes, apologies for this. Could you please PM me your the details contained on the bill and your email address?

Thanks
Al

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#3 07-01-2016 2:33pm
[Deleted User]
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PM sent, thanks!

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#4 08-01-2016 1:30pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Deleted User wrote: »

PM sent, thanks!

Thanks for your PM Deleted User

I have escalated this to be investigated and to request that you are not emailed again

Thanks
Al

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#5 08-02-2016 12:34pm
[Deleted User]
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Hi

Received another bill. Exact same as before.

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#6 08-02-2016 2:20pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Deleted User wrote: »

Hi

Received another bill. Exact same as before.

Apologies Deleted User

I will request an update on this and do my best to get back to you before the end of the day. For now I would recommend marking this as spam.

AL

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