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Replacement issue

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  • 08-01-2016 12:45am
    #1
    kcera
    Registered Users Posts: 132 ✭✭


    Hi all,

    Parents bought a shirt for a cousin of mine in December, There was a button missing on the shirt so there was a 10% discount. Its not the right size so we wanted a refund. The shop says we are not entitled to a refund or not even allowed to change It.

    How is this? Note- We have receipts and there is a label on the shirt which states It is faulty.

    Thanks for your help!


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    #2
    Spocker
    Moderators Posts: 6,862 ✭✭✭Spocker


    You agreed to buy the faulty item at a reduced price, so thats not a grounds for a refund.

    It's not the shops fault its the wrong size, so it's effectively a "change of mind" situation, and the shop is not obliged to refund or replace in that case

    http://www.consumerhelp.ie/changing-your-mind


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