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Credit amount, no longer customer

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  • 08-01-2016 10:46am
    #1
    ITDept
    Registered Users Posts: 281 ✭✭


    I left Eir / Eircom at the end of September and there is a credit amount on my account of €39.93. I have received a monthly account statement from Eir ever since leaving saying the same thing, but I can't find a way of claiming the amount back (when I try to logon to the website it says my account details are not valid, which is true). How do I get this amount back please?


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    #2
    Black_Knight
    Moderators Posts: 12,375 ✭✭✭✭Black_Knight


    ITDept wrote: »
    I left Eir / Eircom at the end of September and there is a credit amount on my account of €39.93. I have received a monthly account statement from Eir ever since leaving saying the same thing, but I can't find a way of claiming the amount back (when I try to logon to the website it says my account details are not valid, which is true). How do I get this amount back please?
    Call them up. Same thing happens when you leave a bill plan from a mobile phone provider. Just call them up, tell them there's a credit balance on the account and you'd like it refunded. Have your account number with you. 

    Anytime ive done this its sorted immediately, and credited back to my bank the next day.


  • Options
    #3
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    ITDept wrote: »
    I left Eir / Eircom at the end of September and there is a credit amount on my account of €39.93. I have received a monthly account statement from Eir ever since leaving saying the same thing, but I can't find a way of claiming the amount back (when I try to logon to the website it says my account details are not valid, which is true). How do I get this amount back please?
    Hi ITDept

    You can request this amount by cheque by contacting accounts on free phone 1901 where an agent will create a case and the cheque will be with you within 24hrs.

    Thanks
    Al


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    #4
    stezie
    Registered Users Posts: 354 ✭✭stezie


    Careful about this.. I queried how to obtain credit on a closed account and eircom then created a €60 charge for something that was paid for..

    The Mafia must be running this company or something..


  • Options
    #5
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    stezie wrote: »
    Careful about this.. I queried how to obtain credit on a closed account and eircom then created a €60 charge for something that was paid for..

    The Mafia must be running this company or something..
    Hi stezie

    I have replied to your own thread - which is largely different to the above case.

    Thanks
    Al


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