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Faulty Modem

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  • 08-01-2016 2:23pm
    #1
    CarrickMcJoe
    Registered Users Posts: 3,379 ✭✭✭


    Hi,
    Got a new e fibre modem on 9/9/15 to get better wifi coverage in the house. Christmas week and all laptops, tablets, consoles failed to connect. Had to resort back to old modem.

    Have tried the efibre one twice since and still not a peep.

    Can you organise to have it swapped for a new one.

    Thank you

    Carrickmcjoe


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  • Options
    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    CarrickMcJoe wrote: »
    Hi,
    Got a new e fibre modem on 9/9/15 to get better wifi coverage in the house. Christmas week and all laptops, tablets, consoles failed to connect. Had to resort back to old modem.

    Have tried the efibre one twice since and still not a peep.

    Can you organise to have it swapped for a new one.

    Thank you

    Carrickmcjoe
    Hi CarrickMcJoe

    Unfortunately I cannot arrange new equipment and such requests would need to be made to the eir technical support team on free phone 1901 (option 2).

    Thanks
    AL


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