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wifi constantly not available

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  • 12-01-2016 9:21pm
    #1
    ChoKuRay
    Registered Users Posts: 116 ✭✭


    I changed to Evision 6 months ago and have experienced constant issues. I have tv, wifi and landline with sir. My wifi signal drops out almost every night and I have to reboot. Tv programs scheduled to record are not recording and I presume its when the wifi is not available. I have had a technician out and have had tech support on the phones about 4 times already. I logged a complaint yesterday and when i was contacted i was told it should be sorted out now and that it does not effect recording of programs. tonight again nothing has recorded and I have a message stating the Set Box must be connected to the Broadband connection for which it is registered. I am totally sick of this now and would like to be released from my contract as this is not the service I am paying for. My contract expires in 12 months. 


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    ChoKuRay wrote: »
    I changed to Evision 6 months ago and have experienced constant issues. I have tv, wifi and landline with sir. My wifi signal drops out almost every night and I have to reboot. Tv programs scheduled to record are not recording and I presume its when the wifi is not available. I have had a technician out and have had tech support on the phones about 4 times already. I logged a complaint yesterday and when i was contacted i was told it should be sorted out now and that it does not effect recording of programs. tonight again nothing has recorded and I have a message stating the Set Box must be connected to the Broadband connection for which it is registered. I am totally sick of this now and would like to be released from my contract as this is not the service I am paying for. My contract expires in 12 months. 
    Apologies for the delays in getting back to you ChoKuRay

    I fully understand your desire to cancel if the issues can't seem to be solved. Ultimately you will need to lodge an official complaint detailing the issues and your request to cancel without early cease of contract fees. You can lodge a complaint via any option advised here: http://support.eir.ie/article/codeofpractice

    A contract applies per service - so if it was deemed after investigation of the complaint that you can be released of contract the evision would be cancelled but the phone contract and broadband contract would still be binding.

    I hope this information help and I wish you the best going forward.

    Thanks
    Al


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