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Issue with being overcharged.

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  • 13-01-2016 12:19pm
    #1
    Mickeroo
    Administrators, Computer Games Moderators, Sports Moderators Posts: 32,281 Admin ✭✭✭✭✭


    Hi guys,

    I live with my girlfriend and we recently changed the eir account name from hers to mine, for reasons unbeknown to us her account was then closed and a new one was started under my name with largr amount than what we were previously paying. I received  bill for roughly €167 at the start of January, I called up eir and they informed me a mistake was made on their end in that the bill hadn't been bundled (or something) and I in fact only owed €131.49. Once the issue was sorted I paid that amount on the 4th of January. 

    However today I received a letter stating I still owe €35.54. Any chance one of you coud help me out? I've been trying for the last hour to get a representative on the phone to no avail, thanks.


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Mickeroo wrote: »
    Hi guys,

    I live with my girlfriend and we recently changed the eir account name from hers to mine, for reasons unbeknown to us her account was then closed and a new one was started under my name with largr amount than what we were previously paying. I received  bill for roughly €167 at the start of January, I called up eir and they informed me a mistake was made on their end in that the bill hadn't been bundled (or something) and I in fact only owed €131.49. Once the issue was sorted I paid that amount on the 4th of January. 

    However today I received a letter stating I still owe €35.54. Any chance one of you coud help me out? I've been trying for the last hour to get a representative on the phone to no avail, thanks.
    Hi Mickeroo

    I'll be happy to look in to this for you - please PM me your eir account number and I'll get back to you this afternoon :)

    Cheers
    Al


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    #3
    Mickeroo
    Administrators, Computer Games Moderators, Sports Moderators Posts: 32,281 Admin ✭✭✭✭✭Mickeroo


    Thanks Al, PM sent :)


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    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Mickeroo wrote: »
    Thanks Al, PM sent :)
    Cheers for your PM Mickeroo

    Everything you have mentioned checks out as per the notes previously left on your account. A agent had raised the credit of €35.54 although it was not resolved/approved by credit management in time - apologies for this. I have now arranged this credit to be approved and there's no further outstanding balance.

    Thank you

    Al


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    #5
    Mickeroo
    Administrators, Computer Games Moderators, Sports Moderators Posts: 32,281 Admin ✭✭✭✭✭Mickeroo


    eir: Alan wrote: »
    Mickeroo wrote: »
    Thanks Al, PM sent :)
    Cheers for your PM Mickeroo

    Everything you have mentioned checks out as per the notes previously left on your account. A agent had raised the credit of €35.54 although it was not resolved/approved by credit management in time - apologies for this. I have now arranged this credit to be approved and there's no further outstanding balance.

    Thank you

    Al
    Brilliant, thanks a million Al!


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    #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    No problem at all Mickeroo

    Have a great day :)

    Al


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