Zara returns issue

hairyprincess

I bought a few items through Zaras website towards the end of November. One item was too small, so I booked the return online as per instructions in their emails. Six weeks later and as many phone calls or not more, I am still waiting on the return to be collected. I have been assured that the package will be collected on at least three different days. Every time I phone I am booked in for another return and told different things.

Absolutely sick of it now. Any suggestions on what to do next? They just aren't interested and I'm nowhere near a store so that isn't an option.

whatismyname

Not sure if it's an option for you but their website seems to suggest there's also the option of you dropping it at the courier office, as a 'drop-off return'.

http://www.zara.com/webapp/wcs/stores/servlet/ShopGuideView?catalogId=24054&fts=5&langId=-1&storeId=10706

If you are not able to visit a local Zara store, you can request a home pick-up service or a drop off return.

and at https://www.zara.com/webapp/wcs/stores/servlet/UserGuestReturnHomeSubView?catalogId=21053&langId=-1&storeId=11719

Please follow these steps:

MARK THE RECEIPT: Find the receipt we sent you with your order and mark the items to be returned.
REQUEST RETURN: Request the return by clicking the return request button. You will receive a confirmation email immediately.
PACK ITEMS: Pack the items and receipt in the original packaging (one per box) and seal it with the red safety sticker sent with your order. If you do not have the receipt, you can download it from your account page.
DROP OFF POINT: Attach the sticker to the sealed package and take it to the nearest courier's office.