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cant get a refund on my double charge

devondudley · 2016-01-16 21:47:21

suppose as title suggests moved home in sept and took up new contract with eir, notice in novemeber bills were alot higher than the agreed price, gave 1901 a call and the guy explained it was a to do with moving during bill period and bills would even out. december's bill came and same thing again, called them again and…

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16-01-2016 10:47pm

#1

devondudley

Registered Users Posts: 87 ✭✭

Join Date: October 2007

Posts: 77

suppose as title suggests

moved home in sept and took up new contract with eir, notice in novemeber bills were alot higher than the agreed price, gave 1901 a call and the guy explained it was a to do with moving during bill period and bills would even out. december's bill came and same thing again, called them again and its turns out i was being billed on both accounts as you never closed the old address guy took all my details and said refund would be in 30 days. 40 days later no refund called eir again guy on the phone says he will issue refund but it could take 30 days.

basically nothing being done and going around in circles the funny thing is the lenght of time to get the refund 30 days is unheard of but twice, im waiting 60 days for a refund.

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#2 18-01-2016 12:40pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

devondudley wrote: »

suppose as title suggests

moved home in sept and took up new contract with eir, notice in novemeber bills were alot higher than the agreed price, gave 1901 a call and the guy explained it was a to do with moving during bill period and bills would even out. december's bill came and same thing again, called them again and its turns out i was being billed on both accounts as you never closed the old address guy took all my details and said refund would be in 30 days. 40 days later no refund called eir again guy on the phone says he will issue refund but it could take 30 days.

basically nothing being done and going around in circles the funny thing is the lenght of time to get the refund 30 days is unheard of but twice, im waiting 60 days for a refund.

Hi devondudley

Please PM me your old eir account number with the amount the be refunded and I will look in to this for you further

Thanks
Al

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