Eir upgrade issue

homewardbound11

Alan ,
I hoped I'd be finished with eir for few weeks but I'm afraid I've another issue through which an agent falsely added a new line instead of a broadband upgrade .
Our (mothers) account number I will send to you privately but it seems that the agent instead of adding broadband to our account has gone ahead and ordered a new line to an existing phone line .

We have not received this and on phoning today about a broadband upgrade it seems that the agent incorrectly went ahead and placed an order for a new line with broadband . We were not aware of this at all. The agent clearly entered the incorrect information .

This was Saturday the 9th of January .
The lack of trust with eir is so real that I am posting this online .
I hope you can rectify this as this broadband add ons sole purpose is for elderly monitoring of my mother .

I will forward on to the account details privately with the two names and I ask you to help assist in this matter .

homewardbound11

Hi Alan

I have sent you a PM on Saturday so you should have all the details of our account , numbers and email.

Please can you confirm the information I received when calling the cancellation team this evening .

I talked to Alison in cancellations and explained what the representative told me on Saturday . The information I was given was to cancel the new line and broadband as this was incorrectly setup by the sales agent previously on the 9th of January.
I talked to Alison in cancellations just now . She said as this was an old line and account and the only way they could add broadband was to create a new line with broadband . So I am now told that the representative on Saturday was incorrect .
Alison also told me that I would be billed only for the upgrade as ordered .

Again my trust is shattered with eir .

The representative on Saturday attached a note to the account . I was informed today from Alison that your interdepartmental information is not shared due to data protection . This is a complete fabrication . Will you lease confirm again that what we asked for is all that eir is selling us . I.e. A broadband upgrade .

Can you please confirm that Alison is correct and that the only billing we will relieve is for an upgrade broadband .

eir: Alan

homewardbound11 wrote: »

Hi Alan

I have sent you a PM  on Saturday so you should have all the details of our account , numbers and email.

Please can you confirm the information I received when calling the cancellation team this evening .

I talked to Alison in cancellations and explained what the representative told me on Saturday . The information I was given was to cancel the new line and broadband as this was incorrectly setup by the sales agent previously on the 9th of January.
I talked to Alison in cancellations just now . She said as this was an old line and account and the only way they could add broadband was to create a new line with broadband . So I am now told that the representative on Saturday was incorrect .
Alison also told me that I would be billed only for the upgrade as ordered .

Again my trust is shattered with eir .

The representative on Saturday attached a note to the account . I was  informed today from Alison that your interdepartmental information is not shared due to data protection . This is a complete fabrication . Will you lease confirm again that what we asked for is all that eir is selling us . I.e. A broadband upgrade .

Can you please confirm that Alison is correct and that the only billing we will relieve is for an upgrade broadband .

Hi homewardbound11

I have not received a PM from you - you sure you sent it to me? there is no record of it of it in my inbox.

Thanks
Al

homewardbound11

I was away from home for the past week and hence I could not get all the information .
Well what's the worst that could happen with a week to installation . Alison in cancellations , yes the girl with the data protection issues could hardly be wrong .

Fast forward to Thursday this week . Kn networks call out and tried to fit a second line . I kid you not .
I sincerely hope that someone who really runs this nut house of a company is reading this .
1 month awaiting for a broadband upgrade to an existing line and still nothing .
On a personal level this upgrade is required so that an elderly person who is suffering with Alzheimer's can at least have a few more months in their own home . Thankfully by the time this crowd get around to it . It will not be needed.

Another fine mess of a situation that only a fools and horses type setup could screw up.

eir: Alan

homewardbound11 wrote: »

I was away from home for the past week and hence I could not get all the information .
Well what's the worst that could happen with a week to installation . Alison in cancellations , yes the girl with the data protection issues could hardly be wrong .

Fast forward to Thursday this week . Kn networks call out and tried to fit a second line . I kid you not .
I sincerely hope that someone who really runs this nut house of a company is reading this .
1 month awaiting for a broadband upgrade to an existing line and still nothing .
On a personal level this upgrade is required so that an elderly person who is suffering with Alzheimer's can at least have a few more months in their own home . Thankfully by the time this crowd get around to it . It will not be needed.

Another fine mess of a situation that only a fools and horses type setup could screw up.

Hi homewardbound11


I'm really sorry to learn of the circumstances however I still do not have a PM from you

Thanks
Al

homewardbound11

eir: Alan wrote: »

Hi homewardbound11


I'm really sorry to learn of the circumstances however I still do not have a PM from you

Thanks
Al

I know Alan .
I have asked a family member to deal with it . It was consuming to deal with and frustrating beyond belief. I have been away on work purposes each week for a while now .
so a fresh face might reap better rewards . We actually have a bet on now to see if the most recent conversation will be true . Friday is the promised date . Apparently is is just a a connection at the exchange now . The line was able to have broadband all along but no one even tested it .

Anyway I'm finished for now as I can't deal with this company in any manner when I have no proof of any conversation or written emails to confirm who has said what .
If it were on emails at least someone would be accountable for time after time blunders .
I sincerely hope management level look at this as I use boards for my accountability . It pity that eir don't do the same .

eir: Alan

homewardbound11 wrote: »

eir: Alan wrote: »

Hi homewardbound11


I'm really sorry to learn of the circumstances however I still do not have a PM from you

Thanks
Al

I know Alan .
I have asked a family member to deal with it . It was consuming to deal with and frustrating beyond belief. I have been away on work purposes each week for a while now .
so a fresh face might reap better rewards . We actually have a bet on now to see if the most recent conversation will be true . Friday is the promised date . Apparently is is just a a connection at the exchange now . The line was able to have broadband all along  but no one even tested it .

 Anyway I'm finished for now as I can't deal with this company in any manner when I have no proof of any conversation or written emails to confirm who has said what .
If it were on emails at least someone would be accountable for time after time blunders .
I sincerely hope management level look at this as I use boards for my accountability . It pity that eir don't do the same .

Hi homewardbound11

If at any point you want me to look in to this I am happy to do so.

Thanks
Al