55 inch samsung smart tv

2012paddy2012

4/11/2014 I paid 1.100 for smart Samsung tv.

today it had no picture , but had sound.

I turned it off for a while then tried again , this time no sound no picture.

im am very upset over this. I am still paying for it.

from googling today it seems a capacitor is the fault in these tvs.

I see in usa a legal case was taken over this where the litigants won the case..

its over 10 weeks over 12 months .....have I rights re replacement at this stage???

it is not of merchantable quality that's for sure ....thks paddy

Stoned Since 2011

Recycling centre for it, buy again.

2012paddy2012

ah thanks a mill. There is one down the rod , will pop it in tomorrow morning ... thanks for your sensible advice.
your a credit to boards ....much appreciated

goz83

What do you mean when you say youre still paying for it? Harvey Normans by any chance?

goz83

I would also imagine that the manufacturers warranty supercedes any crappy store warranty you were given. 14 months is not what i call merchantible use.

Slippin Jimmy

What have you actually done yourself to get it fixed? Have you contacted the place of purchase?

dudara

Your first port of call is the shop where you bought it. Have you been in contact with them yet?

Cabaal

sugarman wrote: »

What stupid advice!

The TV is covered for up to 6 years under consumers rights laws.

The shop should offer to repair, replace or refund the TV.

If not, small claims court will sort it out.

*provided its a manufacturer fault of course,

But yes you are indeed correct, the OP never should have been told to bin the tv thats extremely poor advise,.

The OP could very well still get this repaired if they bother to pursue the matter properly,

To put this into context, I have a 27" IMac from 2011, display on it died recently and its well out of warranty and apple care.

Apple repaired it under EU law (6 years) and I only had to pay the 50e charge to the shop I dropped it into to diagnose the issue before it went to Apple. Saved me about 700e!

2012paddy2012

dudara wrote: »

Your first port of call is the shop where you bought it. Have you been in contact with them yet?

Hi thanks for all the advice ya was onto shop today . they contacted manufacturer and I'm told I will get call out within 3 days. Fingers crossed... I really query whether I should allow repair or hold out for a replacement ...or credit note and buy a different model... I am a bit annoyed that there was a known issue (faulty component) which I discovered on internet after this fault occurred.

P. Breathnach

2012paddy2012 wrote: »

Hi thanks for all the advice ya was onto shop today . they contacted manufacturer and I'm told I will get call out within 3 days. Fingers crossed... I really query whether I should allow repair or hold out for a replacement ...or credit note and buy a different model... I am a bit annoyed that there was a known issue (faulty component) which I discovered on internet after this fault occurred.

Is it a faulty component that they can replace with a functional one? If yes, you cannot reasonably refuse a repair. If no, you can hold out for a replacement or a refund.

Cabaal

P. Breathnach wrote: »

Is it a faulty component that they can replace with a functional one? If yes, you cannot reasonably refuse a repair. If no, you can hold out for a replacement or a refund.

I'd tend to agree with this, its a smart TV from 2014 so odds are the model may not be sold anymore so replacement may not be a option. That leaves refund...which likely isn't going to be offered ahead of repair.

If the repair works I fail to see the issue,.

2012paddy2012

P. Breathnach wrote: »

Is it a faulty component that they can replace with a functional one? If yes, you cannot reasonably refuse a repair. If no, you can hold out for a replacement or a refund.

ya they have logged call for me , i got a call today from the authorised repair crowd who will replace some circuit board free and 3 month gaurantee.
I will go with that , but still unhapppy this is necessary thks all

P. Breathnach

2012paddy2012 wrote: »

ya they have logged call for me , i got a call today from the authorised repair crowd who will replace some circuit board free and 3 month gaurantee.
I will go with that , but still unhapppy this is necessary thks all

Don't even think about the 3 month guarantee. If the television fails again in a year or two, you still have rights against the supplier.

2012paddy2012

what else can do......months before small claims court would decide .....

P. Breathnach

2012paddy2012 wrote: »

what else can do......months before small claims court would decide .....

I don't mean that you should refuse the repair. What I mean is that if the television fails again after the supposed 3 month guarantee has expired, you still have the right to seek a remedy.

In general, your rights last for the reasonable expectation of the life of a product, but with an outside limit of 6 years.

ytpe2r5bxkn0c1

2012paddy2012 wrote: »

what else can do......months before small claims court would decide .....

No, he meant the repair is expected to be permanent so a 3 month guarantee means nothing as such.

2012paddy2012

sound lads....i was on to shop today and kept a transcript of "chat,,,i outlined my unhappiness with the situation
so i have my concerns noted ...if it goes faulty again in next while its small claim courts for replacement as i
accepted repair thanks all

MarkAnthony

Cabaal wrote: »

*provided its a manufacturer fault of course,

But yes you are indeed correct, the OP never should have been told to bin the tv thats extremely poor advise,.

The OP could very well still get this repaired if they bother to pursue the matter properly,

To put this into context, I have a 27" IMac from 2011, display on it died recently and its well out of warranty and apple care.

Apple repaired it under EU law (6 years) and I only had to pay the 50e charge to the shop I dropped it into to diagnose the issue before it went to Apple. Saved me about 700e!

Irish law gives six years. The Directive imposed a 2 year minimum which was ignored here due to the Statute of Limitations.

It remains to be challenged, but many are erring on the side of caution and giving two years, which still does not preclude a course of action in Ireland.

Pataman

If you want shot of it, I will buy it off you!!

Nonoperational

Why so unhappy? They are without question repairing the TV.