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Amazon customer service

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    #2
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    Dots1982 wrote: »
    So Im trying to return a kodi box that has stopped working.

    The product is http://www.amazon.co.uk/gp/product/B014Y4BS7G?psc=1&redirect=true&ref_=oh_aui_detailpage_o03_s00 and advertises a one year warranty.

    Not sure how i can exercise the warranty.

    What you boardsies got for me?

    If it was dispatched and sold by Amazon or was listed as fulfilled by Amazon then just contact amazon customer service via the help section, they should sort you out.

    If you bought it from a third party seller and the seller dispatched it to you (not amazon) then contact the seller,


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    #3
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    Contact Amazon and see what they say. :rolleyes: They are usually very good and helpful.


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    #4
    TitianGerm
    Registered Users Posts: 28,129 ✭✭✭✭TitianGerm


    Dots1982 wrote: »
    So Im trying to return a kodi box that has stopped working.

    The product is http://www.amazon.co.uk/gp/product/B014Y4BS7G?psc=1&redirect=true&ref_=oh_aui_detailpage_o03_s00 and advertises a one year warranty.

    Not sure how i can exercise the warranty.

    What you boardsies got for me?

    In what way has it stopped working?


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    #5
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    emmetkenny wrote: »
    In what way has it stopped working?

    That's immaterial to the issue though.

    OP, just use the contact options on the Amazon site. I did so recently and you are sent return labels and instructions. My item was replaced even before I sent the defective one back.


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    #6
    intheclouds
    Closed Accounts Posts: 3,175 ✭✭✭intheclouds


    Whats the issue here? Contact Amazon. Its fairly obvious?


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    #7
    TitianGerm
    Registered Users Posts: 28,129 ✭✭✭✭TitianGerm


    Stella Ripe Stakeout wrote: »
    That's immaterial to the issue though.

    OP, just use the contact options on the Amazon site. I did so recently and you are sent return labels and instructions. My item was replaced even before I sent the defective one back.

    If it was a fully loaded box the links might just be dead. A simple fix and less hassle and much faster than returning the item and waiting on a new one. The links die all the time so the OP would hardly return it every time they die?

    Yes if there is a problem with the box (power supply/reboots) then send it back for a replacement.


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