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  • 04-02-2016 5:36pm
    #1
    Comerman
    Registered Users Posts: 1,460 ✭✭✭


    Hi I'm a sky broadband customer with a faulty line, sky have tested the line and said it's an eircom fault. Who do I need to contact about this please? I tried calling 1901 but need to verify a/c details etc. which I don't have. I'm in Kilkenny city.


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Comerman wrote: »
    Hi I'm a sky broadband customer with a faulty line, sky have tested the line and said it's an eircom fault. Who do I need to contact about this please? I tried calling 1901 but need to verify a/c details etc. which I don't have. I'm in Kilkenny city.
    Hi Comerman

    As you are paying sky for rental they are responsible for logging this issue with eir wholesale who then assign engineers. Eir cannot directly assist you with technical issues. For clarification on this please view the following information provided on the communications regulations website:


    Reporting a Line Fault
    You should report the fault to your operator (the company you pay line rental to). You should be able to find the contact details of your operator on your last bill.
    Your operator may need to do some testing on the line itself in order to obtain more information on the reported fault before organising the repair of the fault for you. - See more at: http://www.askcomreg.ie/business/fault_repairs.350.LE.asp#sthash.sqAS4URA.dpuf


  • Options
    #3
    Comerman
    Registered Users Posts: 1,460 ✭✭✭Comerman


    eir: Alan wrote: »
    Comerman wrote: »
    Hi I'm a sky broadband customer with a faulty line, sky have tested the line and said it's an eircom fault. Who do I need to contact about this please?  I tried calling 1901 but need to verify a/c details etc.   which I don't have. I'm in Kilkenny city.
    Hi Comerman

    As you are paying sky for rental they are responsible for logging this issue with eir wholesale who then assign engineers. Eir cannot directly assist you with technical issues. For clarification on this please view the following information provided on the communications regulations website:


    Reporting a Line Fault
    You should report the fault to your operator (the company you pay line rental to). You should be able to find the contact details of your operator on your last bill.
    Your operator may need to do some testing on the line itself in order to obtain more information on the reported fault before organising the repair of the fault for you. - See more at: http://www.askcomreg.ie/business/fault_repairs.350.LE.asp#sthash.sqAS4URA.dpuf
    Hi Alan.
    Thanks for your quick reply, the line is back now whatever happened. Cheers


  • Options
    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Comerman wrote: »
    eir: Alan wrote: »
    Comerman wrote: »
    Hi I'm a sky broadband customer with a faulty line, sky have tested the line and said it's an eircom fault. Who do I need to contact about this please?  I tried calling 1901 but need to verify a/c details etc.   which I don't have. I'm in Kilkenny city.
    Hi Comerman

    As you are paying sky for rental they are responsible for logging this issue with eir wholesale who then assign engineers. Eir cannot directly assist you with technical issues. For clarification on this please view the following information provided on the communications regulations website:


    Reporting a Line Fault
    You should report the fault to your operator (the company you pay line rental to). You should be able to find the contact details of your operator on your last bill.
    Your operator may need to do some testing on the line itself in order to obtain more information on the reported fault before organising the repair of the fault for you. - See more at: http://www.askcomreg.ie/business/fault_repairs.350.LE.asp#sthash.sqAS4URA.dpuf
    Hi Alan.
    Thanks for your quick reply, the line is back now whatever happened. Cheers
    Cheers Comerman

    Just good to hear :)

    Have a great day

    Al


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