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Bought shoes on line..wrong size sent!

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  • 07-02-2016 7:20pm
    #1
    digzy
    Registered Users Posts: 3,049 ✭✭✭


    Bought runners from sports direct, size 11. Box had size 11 on it but the runners were size 9. Just wondering what's next step.

    Is there a no. I can ring? Think it's a big unfair that I've to pay postage twice over the sellers mistake.


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    #2
    intheclouds
    Closed Accounts Posts: 3,175 ✭✭✭intheclouds


    digzy wrote: »
    Bought runners from sports direct, size 11. Box had size 11 on it but the runners were size 9. Just wondering what's next step.

    Is there a no. I can ring? Think it's a big unfair that I've to pay postage twice over the sellers mistake.

    Why would you pay postage twice?

    Contact them, see what they say. They may not want you to return the erroneous item.

    If they do, they will have to pay the postage. That's normally how returns operate in my own experience.


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    #3
    digzy
    Registered Users Posts: 3,049 ✭✭✭digzy


    intheclouds wrote: »
    Why would you pay postage twice?

    Contact them, see what they say. They may not want you to return the erroneous item.

    If they do, they will have to pay the postage. That's normally how returns operate in my own experience.

    Has anyone a no for them?


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    #4
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Maybe look on the website.

    http://ie.sportsdirect.com/customerservices/contactus/contactform


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    #5
    digzy
    Registered Users Posts: 3,049 ✭✭✭digzy


    ive done that but cant find a number


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    #6
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    digzy wrote: »
    ive done that but cant find a number

    Send them an email including a pic of the shoes and the box.
    You don't have to pay the return postage or to get the right size sent, it's up to them to pay I'd they've made a mistake.


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    #7
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    You don't ring them, you have to use their returns procedure.
    http://ie.sportsdirect.com/customerservices/completedorders/faultyproducts

    They ask you to return by registered post and you'll probably have to pay to send them back. That is fine but legally they must refund you for it so make sure you claim for that too. If you get replacement runners then you cannot be charged for their shipping either.


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    #8
    sconhome
    Registered Users Posts: 5,468 ✭✭✭sconhome


    Possible that size is US11 on the box but UK9 inside?


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    #9
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    sconhome wrote: »
    Possible that size is US11 on the box but UK9 inside?

    Either way, still wrong size so need replacing.


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    #10
    L1011
    Registered Users Posts: 69,035 ✭✭✭✭L1011


    sconhome wrote: »
    Possible that size is US11 on the box but UK9 inside?

    US 11 is a UK 10.

    Anyway, its irrelevant as they ordered a UK 11


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    #11
    sconhome
    Registered Users Posts: 5,468 ✭✭✭sconhome


    L1011 wrote: »
    US 11 is a UK 10.

    Anyway, its irrelevant as they ordered a UK 11

    In men's yes, women's its two sizes. I'm wondering if the website took the order in US sizes rather than UK sizes even though it is a UK website.

    The returns process was outlined.

    Some sites the easiest thing to do is reorder the correct size and send return back for a refund on the original order. Saves time.


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    #12
    saram
    Registered Users Posts: 99 ✭✭saram


    Email address for them from the site linked..
    cs@sportsdirect.com

    Id send an email and get some clarification before sending them thewhole package etc back asking for an exchange.


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    #13
    razorblunt
    Registered Users Posts: 17,300 ✭✭✭✭razorblunt


    sconhome wrote: »
    In men's yes, women's its two sizes. I'm wondering if the website took the order in US sizes rather than UK sizes even though it is a UK website.

    The returns process was outlined.

    Some sites the easiest thing to do is reorder the correct size and send return back for a refund on the original order. Saves time.

    Womens is two and half sizes down from the US size.


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    #14
    intheclouds
    Closed Accounts Posts: 3,175 ✭✭✭intheclouds


    Sports direct doesnt show US sizes for shoes.


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    #15
    loup
    Registered Users Posts: 423 ✭✭loup


    This also happened me last yr with sportsdirect, I emailed them and a courier was sent to collect the wrong shoes.


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    #16
    digzy
    Registered Users Posts: 3,049 ✭✭✭digzy


    Just got a refund for the shoes! Thanks for replies


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    #17
    intheclouds
    Closed Accounts Posts: 3,175 ✭✭✭intheclouds


    digzy wrote: »
    Just got a refund for the shoes! Thanks for replies

    Did you have to send them back?


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    #18
    digzy
    Registered Users Posts: 3,049 ✭✭✭digzy


    intheclouds wrote: »
    Did you have to send them back?

    No. But they were only €19 so maybe if they were a bit more they'd have wanted em back,


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    #19
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    A lot of places like this have thresholds in regards to item value where they'll basically just refund you because the value of the item is less than the cost of paying for the return, paying for the replacement and restocking the pair sent in error.

    The shoes probably cost sportsdirect €10, and it would have cost €20+ to deal with the return.


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    #20
    intheclouds
    Closed Accounts Posts: 3,175 ✭✭✭intheclouds


    seamus wrote: »
    The shoes probably cost sportsdirect €10, and it would have cost €20+ to deal with the return.

    More like 1 or 2 euro.


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