Imagine LTE Rural Broadband

smelly sock

MiCr0 wrote: »

This thread has gotten ridiculous.
NO more personal comments.
NO more off topic discussions.

I’m going to start removing OT posts too.

Regards,
MiCr0

Thanks micro. Is this a techie thread only or can we comment on customer service and billing?

Generic Dreadhead

Hello. I just got off a call from them, moving into a property that doesn't have Eircom in a rural farm area soon.

The Imagine guys look like a good bet. Apparently 30mbs minimum, about 50-60mbs normally. Ping between 10 and 40. 30gb per day limite. €60 per month. There's ~370/400 people on my "mast" in South Cork already

Whats the overall feedback on them?

d31b0y

Good and bad Cormac...
Have a read through the thread. The general consensus (and I use that term very broadly because there is little to no consensus in here) is that if you can get fixed above about 8mb then you might be better with that.
The limit is 20GB per day unless it's changed very recently.

I'd love for there to be a way of talking to someone already on your mast to see what the quality is like. If you know any of the neighbours in your area, it'd be worth asking around as it's getting close to capacity so contention could be an issue in the evenings.

koppy

Anyone know how long it takes to get it installed after the site test. Passed d site test yesterday but wasn't at home when he did it. She never asked how long to get installed

NakQuada

koppy wrote: »

Anyone know how long it takes to get it installed after the site test. Passed d site test yesterday but wasn't at home when he did it. She never asked how long to get installed

Generally, from what I've experienced/heard, it's within a few days. For me and my neighbours it was 2 days.

d31b0y

Up until recently they were doing the install at the same time as the site test.
I get the feeling that they have split the two in order to save money on wasted engineer time. Just send any old lacky to do a site test.
Since this process is new, it's hard to know how long the install will take but they normally say they will be in touch within a week to arrange an engineer for install.

I had a site test exactly 1 week ago and I don't even know what the result was yet but then I have asked for them to hold off on the actual install until March of next year.

long_b

d31b0y wrote: »

Good and bad Cormac...


I'd love for there to be a way of talking to someone already on your mast to see what the quality is like. If you know any of the neighbours in your area, it'd be worth asking around as it's getting close to capacity so contention could be an issue in the evenings.

What a great idea!

Why not set up a spreadsheet in Google Docs with username, mast and comment and all the heads on here can keep it updated?

km79

Rang again
Couldn't find my account as I had NOT been given a case/account number despite requesting so twice after payment
Searched by phone number
Nothing showed up
By address
No joy

Getting worried now
By eircode
Nothing

Finally by email and that was present . As were all my unanswered emails

I've now been promised an immediate email reply confirming cancellation and refund within 10 days

Will update

km79

km79 wrote: »

Rang again
Couldn't find my account as I had NOT been given a case/account number despite requesting so twice after payment
Searched by phone number
Nothing showed up
By address
No joy

Getting worried now
By eircode
Nothing

Finally by email and that was present . As were all my unanswered emails

I've now been promised an immediate email reply confirming cancellation and refund within 10 days

Will update

Oh the good lord
Email received
Offered one month free whenever site goes live
If I wish to cancel WHICH I CATEGORICALLY stated I wanted to I have to advise them BY PHONE Again
So so annoying

smelly sock

km79 wrote: »

Oh the good lord
Email received
Offered one month free whenever site goes live
If I wish to cancel WHICH I CATEGORICALLY stated I wanted to I have to advise them BY PHONE Again
So so annoying

Run them.

not to be trusted on what you have just posted.

seanvanseanvan

xxyyzz wrote: »

.

There seems to be 2 seperate agendas on this thread with Arkl0w on one side and you on the other. For anyone reading this, the truth lies somewhere in the middle..

Quite boring at this stage too :-)

long_b

long_b wrote: »

What a great idea!

Why not set up a spreadsheet in Google Docs with username, mast and comment and all the heads on here can keep it updated?

OK, here we go ....

introducing ...

The Imagine LTE user experience spreadsheet !

The aim of this is to try to get a picture of how people are getting on with Imagine over time and on different masts.

if you vandalise the spreadsheet we'll call you out on this thread.

It's for everyone - if you had a failed install (like me) you can put that down too.

Anyone with the link can edit


https://docs.google.com/spreadsheets/d/1lTfYTsDlev5-ZRz166a95qFrZ1o8LycyLiIF81xK6l8/edit?usp=sharing

Johnfred

long_b wrote: »

OK, here we go ....

introducing ...

The Imagine LTE user experience spreadsheet !

The aim of this is to try to get a picture of how people are getting on with Imagine over time and on different masts.

if you vandalise the spreadsheet we'll call you out on this thread.

It's for everyone - if you had a failed install (like me) you can put that down too.

Anyone with the link can edit


https://docs.google.com/spreadsheets/d/1lTfYTsDlev5-ZRz166a95qFrZ1o8LycyLiIF81xK6l8/edit?usp=sharing

It's view only. Can't add to it!

PADRAIC.M

Yeah same as! View only

lfc2000

PADRAIC.M wrote: »

Yeah same as! View only

If you open on ur mobile phone with Google drive app and then install sheets app u can edit it

long_b

Sorry folks, updated link below

https://docs.google.com/spreadsheets/d/1lTfYTsDlev5-ZRz166a95qFrZ1o8LycyLiIF81xK6l8/edit?usp=sharing

st1979

Arklow area getting 50-60 download ping of 18 and upload of 6. Happy with service

seanvanseanvan

I tried to edit the googledoc but failed. Maybe someone might stick it up for me.

With them 4 weeks
Whitechurch Cork Mast
Peak 35/40 up 6 down usually get 55/60 wired, even higher after 10.30 at night
Previously NovaBroadband
Only issue was sky on demand and that was sorted.
Have sky on demand, ps4, 2 ipads, Netflix and no noticable buffering when all online together.
Installers were excellent and no issues, I had pole up and I ran the cable for them so it was easy install.
My one issue is monitoring the download cap but they informed me yesterday by a very helpful customer care chap that I can view it on the my imagine portal, haven't tried it yet

morgana

They have an online imagine portal now? They kept that very quiet lol. Must check that out..

morgana

morgana wrote: »

They have an online imagine portal now? They kept that very quiet lol. Must check that out..

Link?

seanvanseanvan

morgana wrote: »

They have an online imagine portal now? They kept that very quiet lol. Must check that out..

He said it was only launched lately and some did have problems registering but a call to customer care sorted. He also said there is a phone app in the final testing stages.

seanvanseanvan

M!Ck^ wrote: »

Link?

Not allowed post links here coz I am new. Just Google myimagine and register.

long_b

seanvanseanvan wrote: »

I tried to edit the googledoc but failed. Maybe someone might stick it up for me.

With them 4 weeks
Whitechurch Cork Mast
Peak 35/40 up 6 down usually get 55/60 wired, even higher after 10.30 at night
Previously NovaBroadband
Only issue was sky on demand and that was sorted.
Have sky on demand, ps4, 2 ipads, Netflix and no noticable buffering when all online together.
Installers were excellent and no issues, I had pole up and I ran the cable for them so it was easy install.
My one issue is monitoring the download cap but they informed me yesterday by a very helpful customer care chap that I can view it on the my imagine portal, haven't tried it yet

Added.

morgana

Added my comments to the spreadsheet, brilliant idea!
Registered with My Imagine - don't see anything there - all text still refers to Wimax, no account data or other options. The login doesn't seem to work, it doesn't show you as logged in nor does it show account data etc. Registration seemed to go through successfully though, but no confirmation or verification mail

seanvanseanvan

long_b wrote: »

Added.

Thank you but I never said the staff were rude and arrogant !!

ArKl0w

seanvanseanvan wrote: »

Thank you but I never said the staff were rude and arrogant !!

Aye,hard to take it seriously when false entries are put in
Though the entry he put in for me without my permission shows a sense of humour
I did giggle
For the record I do not work for imagine

morgana

morgana wrote: »

Added my comments to the spreadsheet, brilliant idea!
Registered with My Imagine - don't see anything there - all text still refers to Wimax, no account data or other options. The login doesn't seem to work, it doesn't show you as logged in nor does it show account data etc. Registration seemed to go through successfully though, but no confirmation or verification mail

I noticed on my bill they give you an account ID already
I didn't register as of yet.

The website also asks for a phone number. I'm not using a phone and it's not on my bill

Scruff

M!Ck^ wrote: »

I can confirm again that speed got throttled to 5-6 mb as I maxed out my dl today again

i hope this is true for everyone cause i suspect i'll be hitting the dl limit quite a bit over xmas will game downloads and updates!! Hard to know what to believe though as there is no consistency on the issue...

Scruff

Scruff wrote: »

i hope this is true for everyone cause i suspect i'll be hitting the dl limit quite a bit over xmas will game downloads and updates!! Hard to know what to believe though as there is no consistency on the issue...

I have maxed it out now maybe 7+ times, always the same result. Throttled to around 5-6mb.
Not the worst to be fair.

Scruff

M!Ck^ wrote: »

I have maxed it out now maybe 7+ times, always the same result. Throttled to around 5-6mb.
Not the worst to be fair.

good to hear, a damn sight better than 1mb that has been stated on this thread before. Netflix would still be usable on one device at least so wouldnt face a violent protest at home