Imagine LTE Rural Broadband

ED E

AyJay wrote: »

Does this mean that after installation they make no guarantees regarding the speed? I'm very suspicious of this alleged guarantee. Is there some mechanism whereby they guarantee that new connections will get a specific performance but then when the 'guarantee period' is up they throw the switch and give priority to the next new customers going on there?Also the fourteen day cooling off period from date of order is all well and good, but if the installation is ten days after the order is placed as has been the case for several posts on this thread, realistically you only have four days to decide if this is for you.

There is ZERO contractual guarantee to provide 30Mb as I've seen. Right now they're keeping to it but there is nothing to stop them sliding back to 5Mb down the line. Not saying they will, but they could.

TireeTerror

jsd1004 wrote: »

JImagine have not returned my 100euro deposit after they could only get speeds of 2 Meg's after testing a month ago. They said at the time I was 100% in coverage.

Have they said "We are not giving it back?"

ItHurtsWhenIP

AyJay wrote: »

...
Also the fourteen day cooling off period from date of order is all well and good, but if the installation is ten days after the order is placed as has been the case for several posts on this thread, realistically you only have four days to decide if this is for you.

You can ignore that as its wrong and your consumer rights protect you in this regard. There is a 14 day cooling off period from the date of delivery of the service (effectively - look back through this thread and you will see other discussions on it, along with the actual legal wording).

There's people on here waiting 8 weeks since they ordered, so they would be totally screwed if there was not such a provision in law.

KOR101

ED E wrote: »

There is ZERO contractual guarantee to provide 30Mb as I've seen. Right now they're keeping to it but there is nothing to stop them sliding back to 5Mb down the line. Not saying they will, but they could.

If they win some of the NBP plan, then they must meet the 30 Mbit speed. If they don't win, then they could still try to have their customers excluded from the Intervention area, but they would still have to continue meeting the speed. If they don't win and also don't succeed in getting their customers excluded, then they go bust fast.

ED E

ED E wrote: »

There is ZERO contractual guarantee to provide 30Mb as I've seen.

And of course they test for the 30Mb at the time of installation which is likely mid-morning. As the most likely clients are those living deep in the country, it would be very unlikely that there would be anything other than light use there at this time.

irishchris

In fairness to imagine their customer and tech support so far seems top notch. I rang this morning and tech agreed to send installer out at a future date to reroute the cabling to where I require it.
Customer support also rang me several times over the last hour as they are trying to get my speed back to where it should be and are actively testing it. No improvement to be seen yet but so far they seem very on the ball.

irishchris

these are some from this morning and im sure most would agree not up to scratch but hoping to be able to post more positive results later when gets sorted hopefully!





latest whilst better still not reaching minimum speed yet

seaniefr

Is there anyone connected to the Woodcock Hill mast in Clare yet?
Imagine around my neck of the woods this AM giving out flyers looking for new customers........

um7y1h83ge06nx

seaniefr wrote: »

Is there anyone connected to the Woodcock Hill mast in Clare yet?
Imagine around my neck of the woods this AM giving out flyers looking for new customers........

That would be my mast and I'm in Murroe. They have a huge catchment area for that mast.

Not sure will I jump for this yet, I feel the 400 subscriber limit makes me want to jump on-board but things can only improve over the next few years I reckon.

seaniefr

Ahmed Narrow Beer wrote: »

That would be my mast and I'm in Murroe. They have a huge catchment area for that mast.

Not sure will I jump for this yet, I feel the 400 subscriber limit makes me want to jump on-board but things can only improve over the next few years I reckon.

I am probably below you as am in Lisnagry. I was asking the guy about LOS and he said they only need a little but i have a lot of high trees between me and Wookcock as the RTE signal comes from there as i had to use a very powerful booster to get good reception so i dont think it will work.
We tried Digiweb a couple of years ago and i think they are broadcasting from there and they couldn't get a signal either. Does anyone know is the Line of Sight a deal breaker?

The Cush

Also in the Murroe area, in the early '90s we tried for MMDS from Woodcock Hill but the signal wasn't good enough, LOS issues. That was lower down the band than Imagine's FWALA licence allocation. Same applied for Saorview and analogue in the UHF band.

leex

Connected for a month to Tonabrooky mast. Speeds decline a fair bit during peak times. Still a lot better than I was used to.

http://www.speedtest.net/results.php?sh=aecde9c6a966e2a552333f79b461f612&ria=0

um7y1h83ge06nx

The Cush wrote: »

Also in the Murroe area, in the early '90s we tried for MMDS from Woodcock Hill but the signal wasn't good enough, LOS issues. That was lower down the band than Imagine's FWALA licence allocation. Same applied for Saorview and analogue in the UHF band.

My current broadband provider is Celtic Broadband. My Saorview is very strong, I'm on the Newport road, close to Denis Holmes Fitted Furniture.

The Cush

Ahmed Narrow Beer wrote: »

My current broadband provider is Celtic Broadband. My Saorview is very strong, I'm on the Newport road, close to Denis Holmes Fitted Furniture.

Yes, I saw your post in the Limerick thread (IIRC) when you moved there. That area would have good LOS to Woodcock Hill, saw Imagine's signs at the Five Roads cross recently.

cherryghost

What's the story with Longford? they were one of the first to get Wimax, that's currently saturated to hell, and now completely ignored for LTE.

marno21

Would there be enough demand for a mast just to cover the Murroe/Cappamore/Newport area?

irishchris

cherryghost wrote: »

What's the story with Longford? they were one of the first to get Wimax, that's currently saturated to hell, and now completely ignored for LTE.

Funny thing is the installer I had yesterday is from Longford. He is currently on a 5mb line. He also said he asked his boss as to when they will get it and was simply told in time. So obviously must be planned at some stage in future

The Cush

marno21 wrote: »

Would there be enough demand for a mast just to cover the Murroe/Cappamore/Newport area?

Where would you locate a mast to cover the 3 areas, too many hills. Add to that Cappamore exchange goes live on July 13th for VDSL and Murroe following in the weeks/months ahead.

irishchris

[Hoping they are still working on improving mast in Abbeyknockmoy as speeds are getting worse

http://www.speedtest.net/my-result/a/2031630562

http://www.speedtest.net/my-result/a/2031658414

tsue921i8wljb3

seaniefr wrote: »

I am probably below you as am in Lisnagry. I was asking the guy about LOS and he said they only need a little but i have a lot of high trees between me and Wookcock as the RTE signal comes from there as i had to use a very powerful booster to get good reception so i dont think it will work.
We tried Digiweb a couple of years ago and i think they are broadcasting from there and they couldn't get a signal either. Does anyone know is the Line of Sight a deal breaker?

I would think that at the frequencies that Imagine are deploying (~3.5 GHz) that LOS is very important.

http://www.l-com.com/blog/?tag=/line+of+sight

ED E

400/800Mhz are what you want for long range LTE where LOS is unlikely, this deployment is targeted to performance not availability.

SCOOP 64

jsd1004 wrote: »

JImagine have not returned my 100euro deposit after they could only get speeds of 2 Meg's after testing a month ago. They said at the time I was 100% in coverage.

Did you wait a month for refund ?
installer told me it would be a couple of days.

BrokenMan

irishchris wrote: »

[Hoping they are still working on improving mast in Abbeyknockmoy as speeds are getting worse

http://www.speedtest.net/my-result/a/2031630562

http://www.speedtest.net/my-result/a/2031658414

I got a call yesterday to get connected to that mast today but I couldn't be around for it. Going away for 2 weeks. Really hope it's sorted soon. Those speeds are pretty appalling.

irishchris

BrokenMan wrote: »

I got a call yesterday to get connected to that mast today but I couldn't be around for it. Going away for 2 weeks. Really hope it's sorted soon. Those speeds are pretty appalling.

To be honest it's getting worse in terms of speeds. Totally inconsistent all day with continued low speeds.

Here is the latest two tests which I just did.
Definitely far below the minimum spec speed
http://www.speedtest.net/my-result/a/2032136851
http://www.speedtest.net/my-result/a/2032135921

Pious14

Has anybody got a picture of the installed router. I'm getting worried about a previous poster mentioning black wires etc. These wires aren't going to be visible around my house are they? How do they get wires from aerial to the router?

BrokenMan

irishchris wrote: »

BrokenMan wrote: »

I got a call yesterday to get connected to that mast today but I couldn't be around for it. Going away for 2 weeks. Really hope it's sorted soon. Those speeds are pretty appalling.

To be honest it's getting worse in terms of speeds. Totally inconsistent all day with continued low speeds.

Here is the latest two tests which I just did.
Definitely far below the minimum spec speed
http://www.speedtest.net/my-result/a/2032136851
http://www.speedtest.net/my-result/a/2032135921

Hopefully it's just some issue with the setup on the mast and can be corrected quickly.

irishchris

BrokenMan wrote: »

Hopefully it's just some issue with the setup on the mast and can be corrected quickly.

Hopefully and support reckoned it might be that

irishchris

Pious14 wrote: »

Has anybody got a picture of the installed router. I'm getting worried about a previous poster mentioning black wires etc. These wires aren't going to be visible around my house are they? How do they get wires from aerial to the router?

Not the best view of the cabling here but it's the black single cable from the antenna pinned along exterior wall then drilled through wall to where your router is

ED E

Would have thought they could plonk a plastic housing on the mount purely for cosmetic reasons.

Pious14

irishchris wrote: »

Not the best view of the cabling here but it's the black single cable from the antenna pinned along exterior wall then drilled through wall to where your router is

Where is the hole being drilled?is going into roof or elsewhere? I have a new house with Ethernet connections placed in most rooms. Could I not use these as the outlet for the router?

ED E

Pious14 wrote: »

Where is the hole being drilled?is going into roof or elsewhere? I have a new house with Ethernet connections placed in most rooms. Could I not use these as the outlet for the router?

They'd have to drill to your comms cab then, and may not accept using wiring by a 3rd party.

Its normal for ISPs to drill a wall where needed to fit a drop, same for TV.

irishchris

Pious14 wrote: »

Where is the hole being drilled?is going into roof or elsewhere? I have a new house with Ethernet connections placed in most rooms. Could I not use these as the outlet for the router?

The cable used for the antenna to router run carries power for the antenna and so cannot use existing cabling. Also using couplers for joining their cable to yours won't work either as power won't pass through

irishchris

Pious14 wrote: »

Where is the hole being drilled?is going into roof or elsewhere? I have a new house with Ethernet connections placed in most rooms. Could I not use these as the outlet for the router?

They refused to route it to where I wanted as would be too far. In fairness to them on phone today agreed to come out again and reroute the cable. The setup as it is now was drilled through exterior wall to nearest power point

Pious14

irishchris wrote: »

The cable used for the antenna to router run carries power for the antenna and so cannot use existing cabling. Also using couplers for joining their cable to yours won't work either as power won't pass through

Excuse my ignorance here now but could I connect back of router to one of my Ethernet connections in one room to supply an Internet connection in an Ethernet connection in another room?

irishchris

Pious14 wrote: »

Excuse my ignorance here now but could I connect back of router to one of my Ethernet connections in one room to supply an Internet connection in an Ethernet connection in another room?

If they are all linked together in a comms cab then should work but if each ethernet socket is simply brought back to a meeting point you will need to determine the two cables (ie the one from the room with your imagine router connected and the one from the room you want it to connect to) then you need to join those two with an rj45 coupler.

Ruffty^

On another note, the imagine antenna gives up a small but noticeable red light against my white wall. You can only see it at night. Looks a bit odd.

irishchris

Ruffty^ wrote: »

On another note, the imagine antenna gives up a small but noticeable red light against my white wall. You can only see it at night. Looks a bit odd.

I only noticed that myself this evening lol

Ruffty^

Neighbour; "Putting up holloween/xmas stuff a bit early aren't ya?"

Me; "Nope, that's imagine broadband!"

marno21

The Cush wrote: »

Where would you locate a mast to cover the 3 areas, too many hills. Add to that Cappamore exchange goes live on July 13th for VDSL and Murroe following in the weeks/months ahead.

Is there not already several ISPs in the area with wireless coverage including Rural Choice Broadband & Munster Broadband? Where do these companies TX from?

ItHurtsWhenIP

marno21 wrote: »

Is there not already several ISPs in the area with wireless coverage including Rural Choice Broadband & Munster Broadband? Where do these companies TX from?

Munster BB use a Mobile mast site that overlooks Doon to cover Doon, Cappamore and Rearcross. I'm not sure if this can see Murroe though - so they might get covered from their Limerick high site (I'm not sure where that is).

I've sent a couple of e-mails to Imagine asking them for their plans for this area, as I was wondering if they might use Keeper Hill as a high site. That would cover a lot more area than the Doon mast. They haven't answered me yet though.

The Cush

marno21 wrote: »

Is there not already several ISPs in the area with wireless coverage including Rural Choice Broadband & Munster Broadband? Where do these companies TX from?

Yes, Munster BB's mast is somewhere around Boher I believe, covering Murroe. Celtic BB also covers the area with mast somewhere in the vicinity of the Slieve Felim's, my brother says he can see it but my eyesight isn't good enough.

Haven't come across Rural Choice Broadband previously.

wuzziwig

I appear to be in the coverage area for this in County Clare. Currently I have no other broadband options. We use 3's 4G on our phones and I find it good but obviously it's not a solution to broadband.

For anyone on this for a while, would you recommend it? It's nearly €60 a month so I'd like to be fairly certain I was going to get a decent service from them. The guy from Imagine that I spoke to did say that they have to guarantee you 30Mbps download speed. I guess 4G is around 4 or 5 max so it would be a massive improvement for us.




Ok I just read back over the last 7 or 8 pages and it looks like some people aren't getting the 30mbps speeds. Will need to rethink this.

AyJay

wuzziwig wrote: »

I appear to be in the coverage area for this in County Clare. Currently I have no other broadband options. We use 3's 4G on our phones and I find it good but obviously it's not a solution to broadband.

For anyone on this for a while, would you recommend it? It's nearly €60 a month so I'd like to be fairly certain I was going to get a decent service from them. The guy from Imagine that I spoke to did say that they have to guarantee you 30Mbps download speed. I guess 4G is around 4 or 5 max so it would be a massive improvement for us.




Ok I just read back over the last 7 or 8 pages and it looks like some people aren't getting the 30mbps speeds. Will need to rethink this.

@wuzziwig - that has been my concern regarding the wording of their email - the fact that they say at time of installation they guarantee minimum 30Mbps. Seems seriously dodgy wording to me. Really putting me off the idea.

guil

wuzziwig wrote: »

I appear to be in the coverage area for this in County Clare. Currently I have no other broadband options. We use 3's 4G on our phones and I find it good but obviously it's not a solution to broadband.

For anyone on this for a while, would you recommend it? It's nearly €60 a month so I'd like to be fairly certain I was going to get a decent service from them. The guy from Imagine that I spoke to did say that they have to guarantee you 30Mbps download speed. I guess 4G is around 4 or 5 max so it would be a massive improvement for us.




Ok I just read back over the last 7 or 8 pages and it looks like some people aren't getting the 30mbps speeds. Will need to rethink this.

4G is a lot faster than 4 or 5mb, just not on three for a lot of the time.

morgana

I am always getting speeds way in excess of the 30 Mbps - see my Speed History.
It can go down during peak times, but I've never noticed any problems with simultaneous gaming, Netflix & mobile devices connecting.
I had a significant drop in speeds a month or two back and contacted CS about it. It got sorted very quickly (hardware problem), the same some intermittent stability problems a few weeks ago.
I'm at one of the earliest masts going live (Bweeng, Co. Cork) and would assume that by now it would have close to its subscriber complement of 400.
From my experience, I can recommend them. Any problems (there were a few) I had got sorted quickly and competently.
Been with them since end of February.

ussjtrunks

Whats the difference between Imagines LTE and Novas FWA would they be mostly the same in terms of stability?

ItHurtsWhenIP

MMFITWGDV wrote: »

...
I've sent a couple of e-mails to Imagine asking them for their plans for this area, as I was wondering if they might use Keeper Hill as a high site. That would cover a lot more area than the Doon mast. They haven't answered me yet though.

I got a reply from Imagine - I had asked specifically about the Rearcross area and whether they would be using Keeper Hill as a high site. This was the reply:

Imagine: wrote:

At the moment we dont have a plan for out new LTE service in the area where you are located. However I would suggest that you pass on our details and contact number for these people to register their details with Imagine themselves. The more people that register details or the higher a demand is in an area the faster we will build a service.

Details can be registered at 1890 929 300 or http://www.imagine.ie/#

ED E

ussjtrunks wrote: »

Whats the difference between Imagines LTE and Novas FWA would they be mostly the same in terms of stability?

Assuming nova are on 5Ghz its like the difference between Argos Walkie Talkies and €400 Motorola radios.

irishchris

wuzziwig wrote: »

I appear to be in the coverage area for this in County Clare. Currently I have no other broadband options. We use 3's 4G on our phones and I find it good but obviously it's not a solution to broadband.

For anyone on this for a while, would you recommend it? It's nearly €60 a month so I'd like to be fairly certain I was going to get a decent service from them. The guy from Imagine that I spoke to did say that they have to guarantee you 30Mbps download speed. I guess 4G is around 4 or 5 max so it would be a massive improvement for us.




Ok I just read back over the last 7 or 8 pages and it looks like some people aren't getting the 30mbps speeds. Will need to rethink this.

I'm with them two days and not impressed at all with the inconsistent speeds I'm getting. However the mast is only online couple days up and running so am putting it down to teething problems. But if it were to continue much longer would have to rethink joining them

ussjtrunks

ED E wrote: »

Assuming nova are on 5Ghz its like the difference between Argos Walkie Talkies and €400 Motorola radios.

So which would be better, is the LTE tech more or less reliable. I get a stable 20mb service from Nova atm with the only thing interesting me is better speed.