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still billed for cancelled products

uck51js9zml2yt · 2016-02-09 15:20:43

HI Tony I sent you PM with my details I cancelled my tv last year and kept the rest but am still eing billed for the tv. thanks

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09-02-2016 4:20pm

#1

uck51js9zml2yt

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HI Tony

I sent you PM with my details

I cancelled my tv last year and kept the rest but am still eing billed for the tv.

thanks

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#2 10-02-2016 1:30pm
uck51js9zml2yt

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Is there any update guys?

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#3 10-02-2016 5:05pm
eir: Alan

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Hi tatranska

Tony is no longer available, please feel free to forward the PM to myself and I'll get back to you within 24hrs

Thanks
Al

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#4 10-02-2016 5:19pm
uck51js9zml2yt

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eir: Alan wrote: »

Hi tatranska

Tony is no longer available, please feel free to forward the PM to myself and I'll get back to you within 24hrs

Thanks
Al

Hi Al
Thats sent to you.

Dont tell us eir killed Tony off

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#5 10-02-2016 5:32pm
eir: Alan

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Xavier Stocky Track wrote: »

eir: Alan wrote: »

Hi Xavier Stocky Track

Tony is no longer available, please feel free to forward the PM to myself and I'll get back to you within 24hrs

Thanks
Al

Hi Al
Thats sent to you.

Dont tell us eir killed Tony off

Cheers Xavier Stocky Track

No, certainly not killed off

Please leave this with me and I'll be back to you before 1PM tomorrow

Thanks
Al

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#6 11-02-2016 11:53pm
uck51js9zml2yt

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eir: Alan wrote: »

Xavier Stocky Track wrote: »

eir: Alan wrote: »

Hi Xavier Stocky Track

Tony is no longer available, please feel free to forward the PM to myself and I'll get back to you within 24hrs

Thanks
Al

Hi Al
Thats sent to you.

Dont tell us eir killed Tony off

Cheers Xavier Stocky Track

No, certainly not killed off

Please leave this with me and I'll be back to you before 1PM tomorrow

Thanks
Al

1pm came and went

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#7 12-02-2016 11:51am
eir: Alan

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Xavier Stocky Track wrote: »

eir: Alan wrote: »

Xavier Stocky Track wrote: »

eir: Alan wrote: »

Hi Xavier Stocky Track

Tony is no longer available, please feel free to forward the PM to myself and I'll get back to you within 24hrs

Thanks
Al

Hi Al
Thats sent to you.

Dont tell us eir killed Tony off

Cheers Xavier Stocky Track

No, certainly not killed off

Please leave this with me and I'll be back to you before 1PM tomorrow

Thanks
Al

1pm came and went

Apologies Xavier Stocky Track

Are you free to take a call on this possibly after 2PM today?

Thansk!

Al

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#8 12-02-2016 11:53am
uck51js9zml2yt

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Join Date: September 2010

Posts: 17353

eir: Alan wrote: »

Apologies tatranska

Are you free to take a call on this possibly after 2PM today?

Thansk!

Al

Could you call before one. I'll be in meetings and driving after that.

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#9 12-02-2016 12:04pm
eir: Alan

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Of course tatranska

Does 11.30 suit you?

Al

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#10 12-02-2016 12:06pm
uck51js9zml2yt

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eir: Alan wrote: »

Of course tatranska

Does 11.30 suit you?

Al

Perfect. Thanks

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#11 12-02-2016 12:09pm
eir: Alan

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No problem

Al

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#12 12-02-2016 12:38pm
eir: Alan

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Thanks for taking my call tatranska

Back to you on Monday

Al

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#13 16-02-2016 4:32pm
uck51js9zml2yt

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eir: Alan wrote: »

Thanks for taking my call tatranska

Back to you on Monday

Al

Any update on this? Its now Tuesday.

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#14 17-02-2016 2:53pm
uck51js9zml2yt

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Wednesday and no reply from you Al......

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#15 17-02-2016 3:08pm
eir: Alan

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HI tatranska

I'm sorry for the delays in getting back to you,

As I had advised the 3 months over charged for eir vision has been refunded to your eir account however I am still awaiting clarification on the application of the employee discount in the event of cancelling eir vision completely - I will push for a faster response to this and get back to you as soon as I have more information

Thanks
Al

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#16 17-02-2016 3:59pm
uck51js9zml2yt

Closed Accounts Posts: 18,268 ✭✭✭✭

Join Date: September 2010

Posts: 17353

eir: Alan wrote: »

HI tatranska

I'm sorry for the delays in getting back to you,

As I had advised the 3 months over charged for eir vision has been refunded to your eir account however I am still awaiting clarification on the application of the employee discount in the event of cancelling eir vision completely - I will push for a faster response to this and get back to you as soon as I have more information

Thanks
Al

Hi Al
Surely there are notes on the system from my call in November outlining what was agreed?

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#17 17-02-2016 4:09pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Xavier Stocky Track wrote: »

eir: Alan wrote: »

HI Xavier Stocky Track

I'm sorry for the delays in getting back to you,

As I had advised the 3 months over charged for eir vision has been refunded to your eir account however I am still awaiting clarification on the application of the employee discount in the event of cancelling eir vision completely - I will push for a faster response to this and get back to you as soon as I have more information

Thanks
Al

Hi Al
Surely there are notes on the system from my call in November outlining what was agreed?

Yes Xavier Stocky Track there is however it is also noted however the employee offer is now closed. The terms and conditions of the employee offer specifically state their is no obligation to provide the package and it may be withdrawn at any time. I am seeking assistance from a number of departments to seek a resolution and as soon as I have more information I will let you know.

Thanks
Al

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#18 19-02-2016 6:27pm
uck51js9zml2yt

Closed Accounts Posts: 18,268 ✭✭✭✭

Join Date: September 2010

Posts: 17353

eir: Alan wrote: »

Yes tatranska there is however it is also noted however the employee offer is now closed. The terms and conditions of the employee offer specifically state their is no obligation to provide the package and it may be withdrawn at any time. I am seeking assistance from a number of departments to seek a resolution and as soon as I have more information I will let you know.

Thanks
Al

I was offered the employee offer on an 18 month contract without TV when I called prior to my contract expiring last year.
It was a reduced discount and at no time was I informed the employee offer was being withdrawn.
Its now a week since my call from you and no resolution. I'm home tomorrow and should this not be resolved early next week I'll be looking elsewhere for service.
Having had a great service for 18 months (bar revision which is dire) I'm sorely disappointed that an agreement between myself and eircom wasn't implemented 3 months ago and I'm still waiting on a resolution.

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#19 22-02-2016 1:12pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Xavier Stocky Track wrote: »

eir: Alan wrote: »

Yes Xavier Stocky Track there is however it is also noted however the employee offer is now closed. The terms and conditions of the employee offer specifically state their is no obligation to provide the package and it may be withdrawn at any time. I am seeking assistance from a number of departments to seek a resolution and as soon as I have more information I will let you know.

Thanks
Al

I was offered the employee offer on an 18 month contract without TV when I called prior to my contract expiring last year.
It was a reduced discount and at no time was I informed the employee offer was being withdrawn.
Its now a week since my call from you and no resolution. I'm home tomorrow and should this not be resolved early next week I'll be looking elsewhere for service.
Having had a great service for 18 months (bar revision which is dire) I'm sorely disappointed that an agreement between myself and eircom wasn't implemented 3 months ago and I'm still waiting on a resolution.

Hi Xavier Stocky Track

I had escalated this to the employee offer team who have advised that the package is no longer available and they cannot arrange it to be placed on your account even though it was previously advised. They have advised me to arrange a refund for the eir vision from when you were informed it would be taken off to now (which I have already done) and advise you that as you are now out of contract the best advice we can offer is to contact eir loyalty to explore the packages and options currently available. I'm genuinely sorry we can't offer you better news Xavier Stocky Track

Thanks
Al

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