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BenQ W1070 Focus Issue

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    #32
    Lord Spence
    Registered Users Posts: 2,147 ✭✭✭Lord Spence


    Richersounds.ie: John wrote: »
    Lord,

    just to reiterate what the guys said - apologies for the delay - a bit beyond our control TBH - Benq have changed their systems and were being slightly plonkerish... but hopefully that bit is resolved now :)

    Unfortunately we are now at their mercy in terms of turnaround time - but per the PM if it looks tight for Crimbo return we will loan you our display unit ;)

    Thanks again,

    John Mc & Crew
     
    Hi John, What are the chances of me getting my projector back next week, it will be 4 weeks on Tuesday and I am quiet eager to get this resolved before Christmas as I have plenty of gaming to complete :-D


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    #33
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Lord Spence wrote: »
    Richersounds.ie: John wrote: »
    Lord,

    just to reiterate what the guys said - apologies for the delay - a bit beyond our control TBH - Benq have changed their systems and were being slightly plonkerish... but hopefully that bit is resolved now :)

    Unfortunately we are now at their mercy in terms of turnaround time - but per the PM if it looks tight for Crimbo return we will loan you our display unit ;)

    Thanks again,

    John Mc & Crew
     
    Hi John, What are the chances of me getting my projector back next week, it will be 4 weeks on Tuesday and I am quiet eager to get this resolved before Christmas as I have plenty of gaming to complete :-D
    LS,

    apologies for the delay getting back to you - I have been a bit snowed under the last few days, apologies..:o

    Stephen who looks after our service Admin checked up on Thursday and your unit was 'on the bench' he has another call to chase scheduled on Monday morning and if its still not sorted we will despatch you our own demo unit as a loaner to get you over the Crimbo - hopefully it wont come to that but if it does make sure to run up lots of hours on our lamp over the Christmas TV Fest :)

    Chat again Monday and apologies again for the delay getting back to you,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #34
    Lord Spence
    Registered Users Posts: 2,147 ✭✭✭Lord Spence


    Richersounds.ie: John wrote: »
    Lord Spence wrote: »
    Richersounds.ie: John wrote: »
    Lord,

    just to reiterate what the guys said - apologies for the delay - a bit beyond our control TBH - Benq have changed their systems and were being slightly plonkerish... but hopefully that bit is resolved now :)

    Unfortunately we are now at their mercy in terms of turnaround time - but per the PM if it looks tight for Crimbo return we will loan you our display unit ;)

    Thanks again,

    John Mc & Crew
     
    Hi John, What are the chances of me getting my projector back next week, it will be 4 weeks on Tuesday and I am quiet eager to get this resolved before Christmas as I have plenty of gaming to complete :-D
    LS,

    apologies for the delay getting back to you - I have been a bit snowed under the last few days, apologies..:o

    Stephen who looks after our service Admin checked up on Thursday and your unit was 'on the bench' he has another call to chase scheduled on Monday morning and if its still not sorted we will despatch you our own demo unit as a loaner to get you over the Crimbo - hopefully it wont come to that but if it does make sure to run up lots of hours on our lamp over the Christmas TV Fest :)

    Chat again Monday and apologies again for the delay getting back to you,

    ATVB,

    John Mc & Crew
    Yeah say it's mental at the moment, no worries at all talk to you Monday. Thanks for the update.


  • Options
    #35
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    Lord Spence wrote: »
    Richersounds.ie: John wrote: »
    Lord Spence wrote: »
    Richersounds.ie: John wrote: »
    Lord,

    just to reiterate what the guys said - apologies for the delay - a bit beyond our control TBH - Benq have changed their systems and were being slightly plonkerish... but hopefully that bit is resolved now :)

    Unfortunately we are now at their mercy in terms of turnaround time - but per the PM if it looks tight for Crimbo return we will loan you our display unit ;)

    Thanks again,

    John Mc & Crew
     
    Hi John, What are the chances of me getting my projector back next week, it will be 4 weeks on Tuesday and I am quiet eager to get this resolved before Christmas as I have plenty of gaming to complete :-D
    LS,

    apologies for the delay getting back to you - I have been a bit snowed under the last few days, apologies..:o

    Stephen who looks after our service Admin checked up on Thursday and your unit was 'on the bench' he has another call to chase scheduled on Monday morning and if its still not sorted we will despatch you our own demo unit as a loaner to get you over the Crimbo - hopefully it wont come to that but if it does make sure to run up lots of hours on our lamp over the Christmas TV Fest :)

    Chat again Monday and apologies again for the delay getting back to you,

    ATVB,

    John Mc & Crew
    Yeah say it's mental at the moment, no worries at all talk to you Monday. Thanks for the update.
    Hi LS.

    Hope you had a great Christmas.

    I'll try and get an update tomorrow and see if there is any news.


  • Options
    #36
    Lord Spence
    Registered Users Posts: 2,147 ✭✭✭Lord Spence


    Richersounds.ie: Kenny wrote: »
    Lord Spence wrote: »
    Richersounds.ie: John wrote: »
    Lord Spence wrote: »
    Richersounds.ie: John wrote: »
    Lord,

    just to reiterate what the guys said - apologies for the delay - a bit beyond our control TBH - Benq have changed their systems and were being slightly plonkerish... but hopefully that bit is resolved now :)

    Unfortunately we are now at their mercy in terms of turnaround time - but per the PM if it looks tight for Crimbo return we will loan you our display unit ;)

    Thanks again,

    John Mc & Crew
     
    Hi John, What are the chances of me getting my projector back next week, it will be 4 weeks on Tuesday and I am quiet eager to get this resolved before Christmas as I have plenty of gaming to complete :-D
    LS,

    apologies for the delay getting back to you - I have been a bit snowed under the last few days, apologies..:o

    Stephen who looks after our service Admin checked up on Thursday and your unit was 'on the bench' he has another call to chase scheduled on Monday morning and if its still not sorted we will despatch you our own demo unit as a loaner to get you over the Crimbo - hopefully it wont come to that but if it does make sure to run up lots of hours on our lamp over the Christmas TV Fest :)

    Chat again Monday and apologies again for the delay getting back to you,

    ATVB,

    John Mc & Crew
    Yeah say it's mental at the moment, no worries at all talk to you Monday. Thanks for the update.
    Hi LS.

    Hope you had a great Christmas.

    I'll try and get an update tomorrow and see if there is any news.
    Hi Kenny,

    Steven from you store rang me last week and advised you had my unit back and it was being shipped today and I would have it tomorrow, he said I would definitely have it tomorrow. Can you confirm please?


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    #37
    Lord Spence
    Registered Users Posts: 2,147 ✭✭✭Lord Spence


    Its ok Kenny, just got a confirmation from DPD that my delivery is due tomorrow. Thanks for all your help guys. Hopefully projector it working well now.


  • Options
    #38
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    Lord Spence wrote: »
    Its ok Kenny, just got a confirmation from DPD that my delivery is due tomorrow. Thanks for all your help guys. Hopefully projector it working well now.
    No problem, if you have any other issues don't hesitate to contact us.


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