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Haven't received my bill for this month

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  • 11-02-2016 10:39am
    #1
    afriendlyshark
    Registered Users Posts: 76 ✭✭


    Hi,

    On my account online, it says "next bill (approx) 5th Feb". But I haven't gotten it yet, and it's been six days. When will I get it? Thanks


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  • Options
    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi afriendlyshark,

    Thanks for getting in touch.
    afriendlyshark wrote:
    On my account online, it says "next bill (approx) 5th Feb". But I haven't gotten it yet, and it's been six days.

    Billing cycles can vary. The bill issue date shown on your online account is approximate only; it is based on the average billing cycle of 61 days. You can find further information on our meter reading policy and billing cycle here.

    If you would like us to have a look into this further, can you please confirm the following details for us by private message:
       
    • Your full name 
    • Your account number 
    • The first line of your address 
    • Your contact number or date of birth 
    • Confirmation you are the account holder (a sentence stating this is sufficient) 
    Thanks, 
    David


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