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Address not on file

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  • 14-02-2016 2:41pm
    #1
    [Deleted User]
    Posts: 0 ✭


    I'm currently at loggerheads with Virgin Media over the Netflix routing issue and have been making enquiries with alternative providers. I recently went into an Eir store to discuss my options. However, one problem I've encountered is that although there is a physical phone line in my apartment, it appears that Eir don't have my actual address on file. It's difficult to explain in a public forum without giving my location away but there's four apartments in the building and two of the addresses you have on file seem to point to the same apartment, with mine left out. The line is completely dead, not even a soft tone on it, so I don't know when it was last active.

    If I were to go with an eir fibre order, how much of an issue is this going to be? I'd just like this to be as painless as possible. :)


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    #2
    donutheadhomer
    Closed Accounts Posts: 1,658 ✭✭✭donutheadhomer


    Karsini wrote: »
    I'm currently at loggerheads with Virgin Media over the Netflix routing issue and have been making enquiries with alternative providers. I recently went into an Eir store to discuss my options. However, one problem I've encountered is that although there is a physical phone line in my apartment, it appears that Eir don't have my actual address on file. It's difficult to explain in a public forum without giving my location away but there's four apartments in the building and two of the addresses you have on file seem to point to the same apartment, with mine left out. The line is completely dead, not even a soft tone on it, so I don't know when it was last active.

    If I were to go with an eir fibre order, how much of an issue is this going to be? I'd just like this to be as painless as possible. :)
    I'm having a sort of similar issue - can't order fibre yet I had it before on same line. Want to get away from virgin ASAP


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    #3
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Hi Karsini

    Sorry to hear of the issues you're experiencing. Please PM me your specific address and I'll get back to you within 24Hrs :)

    Thanks

    Al


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    #4
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hi guys, any update on this? :)


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    #5
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Karsini wrote: »
    Hi guys, any update on this? :)
    Hi Karsini

    PM me your mobile number and I'll call to discus further

    Cheers
    Al


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    #6
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    PM sent. Cheers.


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    #7
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Karsini wrote: »
    PM sent. Cheers.
    Thanks for taking my call Karsini - any further questions let me know..

    Al


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    #8
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Signed up today. :)

    I couldn't do it online because of the address issue so I went into the Henry Street store and they looked after me. The rep didn't think I'd need a callout but since the line is completely dead I'd be surprised if this were the case.

    Fingers crossed that it all goes well!


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    #9
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Karsini wrote: »
    Signed up today. :)

    I couldn't do it online because of the address issue so I went into the Henry Street store and they looked after me. The rep didn't think I'd need a callout but since the line is completely dead I'd be surprised if this were the case.

    Fingers crossed that it all goes well!
    Yeah, either the rep (who isnt really eir and won't be technical like ourselves) is wrong or you do have an active path(which would show an APQ vale) but its disconnected within the property. With apartment blocks you can sometimes find you've been pulled off the jumper in the basement/comms room. 


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    #10
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Karsini wrote: »
    Signed up today. :)

    I couldn't do it online because of the address issue so I went into the Henry Street store and they looked after me. The rep didn't think I'd need a callout but since the line is completely dead I'd be surprised if this were the case.

    Fingers crossed that it all goes well!
    Cheers for the update Karsini - When you recieve a text with the order number (should be within 5 days) let me know and I'll check to make sure all is ok.


    Thanks
    Al


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    #11
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Just to finish off this thread. The installer came out today and got everything set up. In his words "it was a handy one". No hassle whatsoever.

    Even now at near 10pm I'm getting full speed.
    5151409832.png

    Many thanks for your help Alan, so far so good!


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    #12
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Karsini wrote: »
    Just to finish off this thread. The installer came out today and got everything set up. In his words "it was a handy one". No hassle whatsoever.

    Even now at near 10pm I'm getting full speed.
    5151409832.png

    Many thanks for your help Alan, so far so good!
    That's great to hear  Karsini,
    Please do let us know if you have any further queries :) 


    Pamela


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