Eir they tell me no fibre on line but I had it previously with Eircom

donutheadhomer

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

eir: Alan

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

donutheadhomer

eir: Alan wrote: »

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

thanks Alan - fingers crossed

eir: Alan

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

thanks Alan - fingers crossed

No problem donutheadhomer

Al

donutheadhomer

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

thanks Alan - fingers crossed

No problem donutheadhomer

Al

Any update on this Alan? is it a matter of getting a new prequal done on the line? According to your site I'm only 410m for the relevant cabinet - see attached screenshot

eir: Alan

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

thanks Alan - fingers crossed

No problem donutheadhomer

Al

Any update on this Alan? is it a matter of getting a new prequal done on the line? According to your site I'm only 410m for the relevant cabinet - see attached screenshot

Hi donutheadhomer

I'm still awaiting further information/clarification from our operations teams - as soon as I have this I'll be back in touch with you right away

Thanks

Al

donutheadhomer

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

thanks Alan - fingers crossed

No problem donutheadhomer

Al

Any update on this Alan? is it a matter of getting a new prequal done on the line? According to your site I'm only 410m for the relevant cabinet - see attached screenshot

Hi donutheadhomer

I'm still awaiting further information/clarification from our operations teams - as soon as I have this I'll be back in touch with you right away

Thanks

Al

nothing on this yet Alan?

eir: Alan

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

thanks Alan - fingers crossed

No problem donutheadhomer

Al

Any update on this Alan? is it a matter of getting a new prequal done on the line? According to your site I'm only 410m for the relevant cabinet - see attached screenshot

Hi donutheadhomer

I'm still awaiting further information/clarification from our operations teams - as soon as I have this I'll be back in touch with you right away

Thanks

Al

nothing on this yet Alan?

Hi donutheadhomer

Thanks for taking my call earlier - as soon as I have more information I'll let you know right away

Al

donutheadhomer

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

thanks Alan - fingers crossed

No problem donutheadhomer

Al

Any update on this Alan? is it a matter of getting a new prequal done on the line? According to your site I'm only 410m for the relevant cabinet - see attached screenshot

Hi donutheadhomer

I'm still awaiting further information/clarification from our operations teams - as soon as I have this I'll be back in touch with you right away

Thanks

Al

nothing on this yet Alan?

Hi donutheadhomer

Thanks for taking my call earlier - as soon as I have more information I'll let you know right away

Al

fingers crossed Al

I've cancelled with Virgin media due to the price increase and issues with netflix. Their 30 day notice period started on 12/02/2016. You'll surely have me sorted by then.

eir: Alan

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

thanks Alan - fingers crossed

No problem donutheadhomer

Al

Any update on this Alan? is it a matter of getting a new prequal done on the line? According to your site I'm only 410m for the relevant cabinet - see attached screenshot

Hi donutheadhomer

I'm still awaiting further information/clarification from our operations teams - as soon as I have this I'll be back in touch with you right away

Thanks

Al

nothing on this yet Alan?

Hi donutheadhomer

Thanks for taking my call earlier - as soon as I have more information I'll let you know right away

Al

fingers crossed Al

I've cancelled with Virgin media due to the price increase and issues with netflix. Their 30 day notice period started on 12/02/2016. You'll surely have me sorted by then.

Cheers donutheadhomer

I'll keep my eye on this and update you as soon as I have more information for you

Al

donutheadhomer

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

I tried ordering Fibre Solo offer over the phone this morning - https://www.eir.ie/broadband-only/. They told me that I now can only get 1mb and nothing they can do about it

I was previously with eircom for phone/fibre. This was a/c XXXXXXXX with Eircom and this as less than a year ago.

Can you get my line checked properly to provision is for fibre again as your phone guys are unable to do this


PM sent to alan

Cheers for your PM donutheadhomer

I'll look in to this in detail and get back to you within 24Hrs

Thanks
Al

thanks Alan - fingers crossed

No problem donutheadhomer

Al

Any update on this Alan? is it a matter of getting a new prequal done on the line? According to your site I'm only 410m for the relevant cabinet - see attached screenshot

Hi donutheadhomer

I'm still awaiting further information/clarification from our operations teams - as soon as I have this I'll be back in touch with you right away

Thanks

Al

nothing on this yet Alan?

Hi donutheadhomer

Thanks for taking my call earlier - as soon as I have more information I'll let you know right away

Al

fingers crossed Al

I've cancelled with Virgin media due to the price increase and issues with netflix. Their 30 day notice period started on 12/02/2016. You'll surely have me sorted by then.

Cheers donutheadhomer

I'll keep my eye on this and update you as soon as I have more information for you

Al

sorry to bother you Al but has there been any movement on this one?

eir: Alan

Hi donutheadhomer

There is no available update at present unfortunately however I will chase this up and get back to you with as much information as I can.

Thanks
Al

donutheadhomer

eir: Alan wrote: »

Hi donutheadhomer

There is no available update at present unfortunately however I will chase this up and get back to you with as much information as I can.

Thanks
Al

thanks AL - hopefully soon. 

eir: Alan

donutheadhomer wrote: »

eir: Alan wrote: »

Hi donutheadhomer

There is no available update at present unfortunately however I will chase this up and get back to you with as much information as I can.

Thanks
Al

thanks AL - hopefully soon. 

No problem donutheadhomer

Al

donutheadhomer

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

Hi donutheadhomer

There is no available update at present unfortunately however I will chase this up and get back to you with as much information as I can.

Thanks
Al

thanks AL - hopefully soon. 

No problem donutheadhomer

Al

Hi Al - I went into the Eir shop in Limerick and they advised me to place an order for broadband only and see if that triggers someone in the exchange to get this working - I've done this ordering now

eircom: Tracey

donutheadhomer wrote: »

eir: Alan wrote: »

donutheadhomer wrote: »

eir: Alan wrote: »

Hi donutheadhomer

There is no available update at present unfortunately however I will chase this up and get back to you with as much information as I can.

Thanks
Al

thanks AL - hopefully soon. 

No problem donutheadhomer

Al

Hi Al - I went into the Eir shop in Limerick and they advised me to place an order for broadband only and see if that triggers someone in the exchange to get this working - I've done this ordering now

Hi donutheadhomer,

I'm afraid Al is no longer with us. Would you like to PM me your details and I'll check this for you.

Thanks

Tracey

donutheadhomer

Pm sent Tracey 

eircom: Tracey

Thanks. I'll come back to you shortly through PM's.

Thanks

Tracey

donutheadhomer

eircom: Tracey wrote: »

Thanks. I'll come back to you shortly through PM's.

Thanks

Tracey

Someone from Eir called me yesterday and said they would call me back but have not done.

eircom: Tracey

I'm very sorry to hear this.

I've not received any PM from  you yet? Can you send this on again please.

Thanks

Tracey

donutheadhomer

eircom: Tracey wrote: »

I'm very sorry to hear this.

I've not received any PM from  you yet? Can you send this on again please.

Thanks

Tracey

send again

eircom: Tracey

donutheadhomer wrote: »

eircom: Tracey wrote: »

I'm very sorry to hear this.

I've not received any PM from  you yet? Can you send this on again please.

Thanks

Tracey

send again

Perfect, thanks. I've received that now, I'll come back to you soon through PM's.

Thanks

Tracey

donutheadhomer

Hi Tracey

I can't attach images in PM but I called as you mentioned just there and they tell me I can't order fibre as not on my line - I mentioned what you said about proximity to cabinets and they said nothing they can do about it as it fails prequal and is too far from exchange
I tried to order online and here is attached results

eircom: Tracey wrote: »

donutheadhomer wrote: »

eircom: Tracey wrote: »

I'm very sorry to hear this.

I've not received any PM from  you yet? Can you send this on again please.

Thanks

Tracey

send again

Perfect, thanks. I've received that now, I'll come back to you soon through PM's.

Thanks

Tracey

ED E

Prequal via address is just a guess in some instances, if you test via phone number/CRN its always based on an actual prequal test.

Did you perhaps port out the line/number to a non Open Eir Provider (Virgin say)? If you did then the prequal value for the actual line won't be available and you'll have to order a phone line, wait for it to be activated and tested(monthly) then order the upgrade to VDSL.

donutheadhomer

ED E wrote: »

Prequal via address is just a guess in some instances, if you test via phone number/CRN its always based on an actual prequal test.

Did you perhaps port out the line/number to a non Open Eir Provider (Virgin say)? If you did then the prequal value for the actual line won't be available and you'll have to order a phone line, wait for it to be activated and tested(monthly) then order the upgrade to VDSL.

thing is I don't want a phone line - I want broadband only with Eir. Yes correct I was with Virgin but netflix etc

ED E

Ordering SADSL (that 512k option) will do it too as they'll still have to activate you with a CRN. Then then the prequal test is refreshed you'll be able to order your upgrade. 

donutheadhomer

ED E wrote: »

Ordering SADSL (that 512k option) will do it too as they'll still have to activate you with a CRN. Then then the prequal test is refreshed you'll be able to order your upgrade. 

If only Eir saw it that way........................

donutheadhomer

donutheadhomer wrote: »

ED E wrote: »

Ordering SADSL (that 512k option) will do it too as they'll still have to activate you with a CRN. Then then the prequal test is refreshed you'll be able to order your upgrade. 

If only Eir saw it that way........................

PM sent for escalation

donutheadhomer

Hi Tracey

I called the number you gave me below and spoke to Kaya - she said she works in the Operations Team and said no fibre can be ordered on that line. Can you please get this sorted for me ASAP

Quote:
Originally Posted by eircom: Tracey
Thanks for those details. 

I've spoken with our operations team and they've confirmed the the eFibre service is available at your house however we wouldn't be able to establish the speed until the line has been activated I'm afraid. The speed would not be guaranteed. I can there are 4 cabinets within walking distance from your house so there should be no issues there. 

Unfortunately I can't process the order from here, the sales team on 1800 503 303 will be able to arrange this for you. 

Apologies for the inconvenience caused.

Thanks 

Tracey

donutheadhomer

Thanks Pamela. the prequal on the Eir site is now showing Fibre available. you're a star - how do we proceed to get this moving ASAP. My contract with UPC expires on 12th march

Eir: Pamela

No problem donutheadhomer :)

I'll be checking the account from our side tomorrow and I will be in touch.

Pamela