Refund

Mor-Riomhaire

Guys,

I am currently waiting on a refund from Eir. Its been nearly 29 days since the date of my final bill and nearly two months since I first spoke to someone in Eir who told me I would have the refund in 30 days, only to be told 32 days later that the 30 days in fact starts from the date of my final bill, even thought I cancelled at the end of November 2015. 

I PM'd you guys two days ago and didn't hear anything. I've been an eircom/eir  customer for more nearly 15 years and only cancelled as the broadband offering 4mb/512mb was being offered at nearly 65.00 a month. So i moved to three 4G which is still crap, but still a lot better than paying for nearly 65.00 euro for 4mb down in 2016, all the more worse that I am only 750m line of site from a fibre cab, but unfortunately for me connected to the exchange 3.5km away. 

Long story short, any news when I will receive my refund cheque? 

Thanks,
 MR.   

eir: Alan

Mor-Riomhaire wrote: »

Guys,

I am currently waiting on a refund from Eir. Its been nearly 29 days since the date of my final bill and nearly two months since I first spoke to someone in Eir who told me I would have the refund in 30 days, only to be told 32 days later that the 30 days in fact starts from the date of my final bill, even thought I cancelled at the end of November 2015. 

I PM'd you guys two days ago and didn't hear anything. I've been an eircom/eir  customer for more nearly 15 years and only cancelled as the broadband offering 4mb/512mb was being offered at nearly 65.00 a month. So i moved to three 4G which is still crap, but still a lot better than paying for nearly 65.00 euro for 4mb down in 2016, all the more worse that I am only 750m line of site from a fibre cab, but unfortunately for me connected to the exchange 3.5km away. 

Long story short, any news when I will receive my refund cheque? 

Thanks,
 MR.   

Thanks for your PMs Mor-Riomhaire - I will respond to your most recent PM shortly

Al

Mor-Riomhaire

Thanks Al, i didn't receive a pm from you as yet..

Mor-Riomhaire

Hi Al, Can you get back to me as soon as possible with an update? I still haven't received any PM.

eir: Alan

Mor-Riomhaire wrote: »

Hi Al, Can you get back to me as soon as possible with an update? I still haven't received any PM.

Hi Mor-Riomhaire

I will need to re-submit your cheque request however I need to ask you a number of questions, if possible please PM me your mobile number and a good time for you to take a call (preferably between 2 and 5PM?).

Thanks
Al

Mor-Riomhaire

eir: Alan wrote: »

Mor-Riomhaire wrote: »

Hi Al, Can you get back to me as soon as possible with an update? I still haven't received any PM.

Hi Mor-Riomhaire

I will need to re-submit your cheque request however I need to ask you a number of questions, if possible please PM me your mobile number and a good time for you to take a call (preferably between 2 and 5PM?).

Thanks
Al

Hi Al, PM sent.

eir: Alan

Thanks Mor-Riomhaire

Will call very soon

Al

Mor-Riomhaire

Thanks for the resolution Al, much appreciated.. 

eir: Alan

Mor-Riomhaire wrote: »

Thanks for the resolution Al, much appreciated.. 

No problem at all Mor-Riomhaire

Al