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How long to be able to log in

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  • 19-02-2016 3:19pm
    #1
    god's toy
    Registered Users Posts: 4,241 ✭✭✭


    Hey peeps

    Two days ago I took out a contract over the phone. Have received an email with my eir account number but the Android app is showing it as a wrong number.

    So the question is how long before I can set up the app?
    Oh and while I'm here, how long before the router comes?
    Do you use Anpost or courier?

    I'm fine waiting really just want to know how long.

    Thanks!


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    god's toy wrote: »
    Hey peeps

    Two days ago I took out a contract over the phone.  Have received an email with my eir account number but the Android app is showing it as a wrong number.

    So the question is how long before I can set up the app?
    Oh and while I'm here, how long before the router comes?
    Do you use Anpost or courier?

    I'm fine waiting really just want to know how long.

    Thanks!
    Hi god's toy

    Everything needs to be up and running (account active) before you can log in or sign up. If you would like to PM me your account number I'll be able to advise you on the timeframe :)

    Al


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    #3
    god's toy
    Registered Users Posts: 4,241 ✭✭✭god's toy


    PM sent! 


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    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    god's toy wrote: »
    PM sent! 
    Hi god's toy

    I see the order was placed on the 17th - the account is usually able for registration in 10 working days from when the order is placed however as soon as a specific date shows I will update you (which should be another 5 working days).

    Thanks
    Al


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    #5
    god's toy
    Registered Users Posts: 4,241 ✭✭✭god's toy


    Cool! Thanks for the update.


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    #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    god's toy wrote: »
    Cool! Thanks for the update.
    No problem :)

    Al


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    #7
    god's toy
    Registered Users Posts: 4,241 ✭✭✭god's toy


    Hey new modem came today! yey!  

    Only problem is now that I'm on Eircom my sync/speed has dropped back to 8mb from the 12mb I was getting with voda.
    Do I need to start a new thread to get that looked into?  Is there something missing here? looks like I lost my ADSL+2 Sync.


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    #8
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    god's toy wrote: »
    Hey new modem came today! yey!  

    Only problem is now that I'm on Eircom my sync/speed has dropped back to 8mb from the 12mb I was getting with voda.
    Do I need to start a new thread to get that looked into?  Is there something missing here? looks like I lost my ADSL+2 Sync.
    Hi god's toy

    I have sent a report of this to the technical support team and as soon as they get back to me I'll be right back to you

    Cheers
    Al


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    #9
    god's toy
    Registered Users Posts: 4,241 ✭✭✭god's toy


    ...and an update?


    Still can't register for 'myeir' get error, on looking into this I'm told I need to enter my  [font=GT-Walsheim-Regular, Arial] [/font][font=GT-Walsheim-Regular, Arial]‘Reference number’ on the top of your bill during registration. This number starts with 8888 [/font]    BUT I used bonkers.ie to get my eir setup so no number was shown.

    What do I need to do to get myeir working?  oh and  ADSL+2 Sync is still  not working.


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    #10
    god's toy
    Registered Users Posts: 4,241 ✭✭✭god's toy


    And aprt from my last post, why am I still being billed by Vodafone?   The eir rep said that would be killed when transferred.


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    #11
    god's toy
    Registered Users Posts: 4,241 ✭✭✭god's toy


    Update:

    As no one here is getting back to me I got on to eir and they sorted my 'myeir\ log in and I've getting on to voda about the bill.

    Just need from you to sort out the ADSL+2 Sync probs now.


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    #12
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    god's toy wrote: »
    Update:

    As no one here is getting back to me I got on to eir and they sorted my 'myeir\ log in and I've getting on to voda about the bill.

    Just need from you to sort out the ADSL+2 Sync probs now.
    Hi god's toy, 

    I'm sorry to hear you are still experiencing issues. 

    I'm afraid Al is no longer with us, feel free to PM me your account details and I'll look into this for you. 

    Thanks 

    Tracey 


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    #13
    god's toy
    Registered Users Posts: 4,241 ✭✭✭god's toy


    eircom: Tracey wrote: »
    Hi god's toy, 

    I'm sorry to hear you are still experiencing issues. 

    I'm afraid Al is no longer with us, feel free to PM me your account details and I'll look into this for you. 

    Thanks 

    Tracey 



    Thanks Tracey, pm sent. If you need more info please just ask.


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    #14
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    god's toy wrote: »
    eircom: Tracey wrote: »
    Hi god's toy, 

    I'm sorry to hear you are still experiencing issues. 

    I'm afraid Al is no longer with us, feel free to PM me your account details and I'll look into this for you. 

    Thanks 

    Tracey 



    Thanks Tracey,  pm sent. If you need more info please just ask.
    Thanks.

    I'll come back to you soon through pm's

    Thanks 

    Tracey 


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