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facory reset not working

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  • 21-02-2016 8:15pm
    #1
    tonyheaney
    Closed Accounts Posts: 1,686 ✭✭✭


    guys I decided to do a clean install of my old PC, it goes through the process ok but then it just goes back to the main screen with out the reformat. Any ideas?


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    #2
    Ant695
    Registered Users Posts: 506 ✭✭✭Ant695


    tonyheaney wrote: »
    guys I decided to do a clean install of my old PC, it goes through the process ok but then it just goes back to the main screen with out the reformat. Any ideas?

    How are you doing the clean install? Are you using a usb or dvd? And what operating system are you using?


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    #3
    tonyheaney
    Closed Accounts Posts: 1,686 ✭✭✭tonyheaney


    Ant695 wrote: »
    How are you doing the clean install? Are you using a usb or dvd? And what operating system are you using?

    Normally no USB or DVD is needed, i always powered up pressed f11 and went from there and the computer would then be factory set as new, Now however it won't otherwise the computer is fine for now fingers crossed.

    trying a system restore final option

    computer bought in 2010 windows 7 home premium 64bitb


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    #4
    tonyheaney
    Closed Accounts Posts: 1,686 ✭✭✭tonyheaney


    update:

    "System Restore did not complete successfully, Your computer's files and settings were not changed.
    Details;
    System Restore could not access a file. This is probably because an anti-virus program is running on the computer . Temporally disable your antivirus program and retry System Restore.
    An unspecified error occurred during System Restore, (0x80070005)"
    I have turned off my Zone Alarm Extreme Security software, but I get exactly the same answer.
    Unfortunately the message does not tell me which file(s) are causing the problem and the error message is so vague I can't try to resolve the issue.


    ??? ???


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