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Modem/TV Box collection

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  • 23-02-2016 10:52am
    #1
    Xaniaj
    Registered Users Posts: 458 ✭✭


    Edit: Issue now resolved - thanks Al.


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Xaniaj wrote: »
    Hi,

    I recently moved house and moved my Eir service with me. At the time of the house move, I was advised that I would be given a new router and tv box and the old boxes would be collected. The move itself was quite smooth but I never received a call regarding the router/tv box.

    I've since had debt collectors call me on behalf of Eir although I've never been contacted by Eir regarding any outstanding bill/item. I rang Eir last week to confirm that I had no outstanding balance on either my old account and new account. The person I dealt with presumed it was linked to the (non) collection of the old router.

    Can you please arrange to have the old router/tx box collected and confirm that this will resolve any outstanding issue on your side?

    Thanks,
    Hi Xaniaj

    I'll be happy to help clear this up if you. Please PM me your eir account number and I'll get back to you within 24hrs

    Thanks
    Al


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    #3
    Xaniaj
    Registered Users Posts: 458 ✭✭Xaniaj


    Thanks Alan, PM sent.


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    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Xaniaj wrote: »
    Thanks Alan, PM sent.
    Thank you Xaniaj

    I'll get back to you as soon as possible

    Al


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    #5
    Xaniaj
    Registered Users Posts: 458 ✭✭Xaniaj


    eir: Alan wrote: »
    Xaniaj wrote: »
    Thanks Alan, PM sent.
    Thank you Xaniaj

    I'll get back to you as soon as possible

    Al

    Edit: Issue now resolved - thanks Al.


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    #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Xaniaj wrote: »
    eir: Alan wrote: »
    Xaniaj wrote: »
    Thanks Alan, PM sent.
    Thank you Xaniaj

    I'll get back to you as soon as possible

    Al
    Al, is there an update on this? I've now been contacted by BCW by email. Have you provided them with both my phone number and email address without once contacting me?
    Thanks for taking my call Xaniaj

    Al


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    #7
    Xaniaj
    Registered Users Posts: 458 ✭✭Xaniaj


    And thanks for the call and your help Al.


  • Options
    #8
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Xaniaj wrote: »
    And thanks for the call and your help Al.
    No problem Xaniaj

    Al


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