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2 Factor Authentication - Message Provider?

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  • 23-02-2016 3:12pm
    #1
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭


    Hi BOI,

    Trying to add a Payee, need to receive a 2FA code to authorize it as per procedure but having issues receiving. Its not BOI's error causing this, its due to a roaming issue with my network but diagnose it knowing the source would be helpful. 

    Do you know if its a short code number that sends them, and what provider you use? Or know the number itself?

    Thanks,
    ED-E


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    ED E wrote: »
    Hi BOI,

    Trying to add a Payee, need to receive a 2FA code to authorize it as per procedure but having issues receiving. Its not BOI's error causing this, its due to a roaming issue with my network but diagnose it knowing the source would be helpful. 

    Do you know if its a short code number that sends them, and what provider you use? Or know the number itself?

    Thanks,
    ED-E
    Hi ED-E, 

    Thanks for contacting us on Boards.

    We're sorry for the delay you're experiencing. Our Business On Line team are aware of a delay in the security codes being received to mobiles. There is no need to request a new code for this payee and we hope to have the code with you shortly.

    Thanks,
    Sarah


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    #3
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Hi Sarah,

    Just confirmed in my case its a change in policy by my operator that happened silently last month. If I call CS is it possible to change the number on the account to a non Irish number?

    Thanks.


  • Options
    #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    ED E wrote: »
    Hi Sarah,

    Just confirmed in my case its a change in policy by my operator that happened silently last month. If I call CS is it possible to change the number on the account to a non Irish number?

    Thanks.
    Hi ED E,

    Thanks for your reply.

    In this instance, you can call our Business On Line Helpdesk on 1890 818 265 or +353 1 4606445 (available 8am to 6pm Monday to Friday) and a representative can provide you with a form to amend the mobile number you receive the codes to.

    Please let us know if we can help with any other query.

    Thanks,
    Sarah


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