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Deceased customer - question re. closure of account

therecklessone · 2016-02-24 22:37:19

Hi, Following the death of a family member, can you please advise what the process is for: * eventual account closure, and * an initial cancellation of TV service leaving just phone/broadband [*] In the latter case, is there any contract entered into if the service is downgraded? The phone line will need to be maintained…

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24-02-2016 11:37pm

#1
therecklessone

Registered Users Posts: 17,213 ✭✭✭✭

Join Date: July 2002

Posts: 16176
Hi,

Following the death of a family member, can you please advise what the process is for:
eventual account closure, and

an initial cancellation of TV service leaving just phone/broadband

[*]

In the latter case, is there any contract entered into if the service is downgraded? The phone line will need to be maintained while the property is being dealt with.

Kind regards.

0

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#2 25-02-2016 11:59am
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287
therecklessone wrote: »

Hi,

Following the death of a family member, can you please advise what the process is for:
eventual account closure, and

an initial cancellation of TV service leaving just phone/broadband

[*]

In the latter case, is there any contract entered into if the service is downgraded? The phone line will need to be maintained while the property is being dealt with.

Kind regards.

[*]
Hi therecklessone

A call to eirs cancellation team on free phone 1800303600 will be specifically required for instruction and details re the process on cancellation of eir accounts.

Thanks
Al

0