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Confirmation of cancellation request

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  • 25-02-2016 4:02pm
    #1
    sampor
    Registered Users Posts: 13 ✭


    Hi again Al,

                   thanks for getting back to me. A couple of weeks ago I decide to join eir from another operator.I signed up for a quad bundle. Since then I've changed my mind and want to cancel everything, hence calling the said number and filling in the cancellation form. What else am I supposed to do?


    Thanks  Sampor


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    sampor wrote: »
    Hi again Al,

                   thanks for getting back to me. A couple of weeks ago I decide to join eir from another operator.I signed up for a quad bundle. Since then I've changed my mind and want to cancel everything, hence calling the said number and filling in the cancellation form. What else am I supposed to do?


    Thanks  Sampor
    Hi sampor



    There are different procedures for different types of closures. For me to advise you correctly I need to know if you are moving to another provider or you want all service closed down (thus disabling the line altogether)


    I am asking you to clarify this because if you are moving to another provider all you must to is contact them to take back the service - if we cancelled the service down completely another provider would not be able to take over the service and you would loose your number.


    Please confirm if you are either:


    A) requesting full closure of the account - which will deactivate the line and any additional services



    or


    B) Intending to move to another provider for service.


    Thanks
    Al


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