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Harwareversand, can't order article

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  • 26-02-2016 9:35pm
    #1
    XDarkArcticX
    Registered Users Posts: 16 ✭


    I was on hardwareversand checking prices on computer parts so I put them in my basket.
    I log in and it puts me back onto my basket page and whenever I press "Order Article" it just keeps me on the same page?


Comments

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    #2
    .G.
    Registered Users Posts: 5,415 ✭✭✭.G.


    They've done you a favour. Order from a reputable site like Mindfactory instead.


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    #3
    Harika
    Registered Users Posts: 4,441 ✭✭✭Harika


    They just went out of administration and are now part of http://bora-computer.de/
    Had bad luck with a faulty CPU, send it back with UPS and now it seems the office I send it too doesn't exist anymore. (BTW they had a webform to do it, to get the UPS Sticker). So trying to reach the new owners and sorting this out atm.


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    #4
    hearny
    Registered Users Posts: 953 ✭✭✭hearny


    Looks like you dodged a bullet. I placed an order on the 18th of Feb. (paid by bank transfer). No sign of the order and no way of getting in touch. I didn't realise they were in administration. Anyone any advice of who to contact.

    I have tried emailing Hardwareversand.de / ATELCO / Bora Computers and even the liquidators.

    Any help would be appreciated, Order value was too high not to follow up.


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    #5
    Harika
    Registered Users Posts: 4,441 ✭✭✭Harika


    I contacted them by email but no answer, also no one answers the phone. So checked back with my bank as I used my credit card to pay for it. Unfortunately I used my direct debit card for it, and not my "real" credit card as it was rejected. So let's see what the bank advises to do.


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    #6
    hearny
    Registered Users Posts: 953 ✭✭✭hearny


    Can you go to the manufacturer with the CPU.


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    #7
    Harika
    Registered Users Posts: 4,441 ✭✭✭Harika


    hearny wrote: »
    Can you go to the manufacturer with the CPU.

    Yes, when I get it back. Anyway I wanted to raise it asap with my bank, just in case.


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    #8
    XDarkArcticX
    Registered Users Posts: 16 ✭XDarkArcticX


    So what website would you guys recommend I order from instead?


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    #9
    the_syco
    Registered Users Posts: 37,299 ✭✭✭✭the_syco


    hearny wrote: »
    I have tried emailing Hardwareversand.de
    Did you email in english or German? If the former, try the latter.


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    #10
    Harika
    Registered Users Posts: 4,441 ✭✭✭Harika


    Got a reply from the new owners and for all the warehouse issues, they forwarded me to the company that took care of the bankruptcy.


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