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When can I expect my services?

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  • 29-02-2016 7:38pm
    #1
    feet of flame
    Registered Users Posts: 56 ✭✭


    I signed up for €25 a month bundle on February 4th, got my free mobile phone the very next day but heard nothing more about the installation of my services. I rang 1901 this morning where a gentleman informed me my account was "under investigation". What does that mean? When can i expect to have broadband installed? I also notice that there is a bill for €30.69 due by DD on March 13th. Why am I being charged for something I dont have?? I have posted these same questions on the Eir community forum but never got a reply, maybe someone here can supply some answers.


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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Hi feet of flame,

    Apologies for the delays you have incurred. Would you like to PM me your account details and I'll check this for you.

    Thanks

    Tracey


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    #3
    feet of flame
    Registered Users Posts: 56 ✭✭feet of flame


    Is there any news of my services? It a month today I have been kept waiting. Also my account still reads €30.69 due.


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    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Apologies for the delay  feet of flame,

    I will have this flagged with Tracey and we will be back to you on Monday.

    Pamela 


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    #5
    feet of flame
    Registered Users Posts: 56 ✭✭feet of flame


    Any update Pamela?


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    I'm afraid Tracey is unavailable today  feet of flame,


    Apologies, Can you PM me your details and I will follow up on this.
     

    -Pamela 


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    #7
    feet of flame
    Registered Users Posts: 56 ✭✭feet of flame


    Can anybody from Eir update me about this issue???


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    #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Thanks for your PM feet of flame I'll be back to you shortly.

    Pamela


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