Ipad Air 2 - Screen issue

Vudgie

I have an iPad air 2 which is about 14 months old and last night for the first time I noticed that there are blue blotches on the screen which are only properly visible on black or grey backgrounds.

The iPad wasn't dropped or anything and this appears to have just happened suddenly. Has anyone experienced this? Can I contact Apple online and return the iPad (I don't have apple care) or is the warranty only 12 months?

mad m

Contact apple either by chat or phone, they will know its only 14months old and give you the benefit of doubt etc. My son had beats headphones bought in Bestbuy in NY, no receipt. Got onto them and they replaced them as a good will gesture.

Say to Apple you cant believe that you only had ipad for 14months and it has developed a problem.

Fr_Dougal

EU warranty on electrical goods is 2 years, covers manufacturing faults. As long as it wasn't damaged by yourself you're good.

Doge

In Ireland the Sale Of Goods Act covers us for upto 6 years and Apple are one of the only companies I know here that actually acknowledge it:

http://www.apple.com/ie/legal/statutory-warranty/

whiterebel

Fr_Dougal wrote: »

EU warranty on electrical goods is 2 years, covers manufacturing faults. As long as it wasn't damaged by yourself you're good.

Never enacted in Ireland.

Pete123456

whiterebel wrote: »

Never enacted in Ireland.

The sister got an iPad through school and the screen went bad. At the time it was 2.5 years old. I got onto the guys who supplied the school. They put in a claim on the eu warranty to Apple and Apple replaced it. Had to send pics to ensure she didn't damage it herself. The lady told me they do eu claims a good bit but there can't be any physical damage to the iPad casing.

whiterebel

Pete123456 wrote: »

The sister got an iPad through school and the screen went bad. At the time it was 2.5 years old. I got onto the guys who supplied the school. They put in a claim on the eu warranty to Apple and Apple replaced it. Had to send pics to ensure she didn't damage it herself. The lady told me they do eu claims a good bit but there can't be any physical damage to the iPad casing.

So its a 2.5 year EU warranty? The 2 year warranty was never enacted in Ireland, as the Sale of Goods Act offered greater protection.
Whatever they did for your sister doesn't seem to have been done under any of these, as the claim is with whoever sold it, not the manufacturer. It wouldn't be up to Apple to do anything about it no matter what the circumstance if they didn't sell it.

Vudgie

Thanks for the information and suggestions guys, I will get on to Apple.

Fr_Dougal

whiterebel wrote: »

Never enacted in Ireland.

Oh it's enacted alright, but Irish law covers for 6 years.

EU rules which protect consumers when buying goods and services are valid no matter where in the EU the goods are purchased and are enforceable for at least 2 years from delivery of the goods. In Ireland, there is limitation period of 6 years within which a consumer can bring an action against a trader for ‘the lack of conformity’. For example, if you order a laptop which turns out to have less memory than it is supposed to have, the problem may not be obvious to you immediately, but it is still an inherent fault in the product which the trader must remedy if you discover it within the limitation period.

guil

Fr_Dougal wrote: »

Oh it's enacted alright, but Irish law covers for 6 years.

It's not because the Irish consumer protection offers more.

Vudgie

The solution offered was to bring it to compu b and arrange a repair at my expense. I wasn't really expecting anything else I suppose as its out of warranty. Disappointing build quality though given the age of the device and just bad timing.

whiterebel

Fr_Dougal wrote: »

Oh it's enacted alright, but Irish law covers for 6 years.

The 2 year warranty was never enacted because the SoGA provided more protection than required under the EU legislation.