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climote - network message 4 error

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  • 02-03-2016 4:49pm
    #1
    maeve49
    Registered Users Posts: 42 ✭


    Hi can you please advise, electricity has been on and off this morning and now i cant turn on the heating or water. Climote screen is frozen, it is asking me to enter date and time, but the dial or buttons are not working. I tried turning it off and on again but still the same, i tried to boost the heating from the app on my phone but that didnt work. Can you please advise as i need to have the heating on this evening as we have a newborn baby at home.

    Thanks,
    Maeve


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  • Options
    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Maeve,

    Thank you for getting in touch. Sorry to read of this issue.

    I have consulted the Home Energy Services department for you in case this is something we can assist you with in Electric Ireland, however it is actually a query for Climote itself directly.

    The team have contacted Climote for you and I can now provide you with a contact there (who has been told of your situation) whose details I will private message to you in a moment.

    Kind regards,
    Una

    ________


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