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Where can I make a complaint?

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  • 04-03-2016 12:03pm
    #1
    Poco90
    Registered Users Posts: 159 ✭✭


    Hi,
    I have made 3 attempts to resolve an issue with my final bill.  On the last two calls I was given the run around. At this stage I would like to make a complaint and possibly speak to someone that can resolve the issue, without having to explain everything each time I phone.
    TIA,
    Poco


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Poco90 wrote: »
    Hi,
    I have made 3 attempts to resolve an issue with my final bill.  On the last two calls I was given the run around. At this stage I would like to make a complaint and possibly speak to someone that can resolve the issue, without having to explain everything each time I phone.
    TIA,
    Poco
    Hi Poco90,

    I'm very sorry to hear you feel this way. I'm more than happy to look into this today should you wish to PM me your query and account details.
    If you wish you can log a formal complaint here https://www.eir.ie/logacomplaint.jsp

    Pamela 


  • Options
    #3
    Poco90
    Registered Users Posts: 159 ✭✭Poco90


    Thanks Pamela. PM sent.


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    #4
    Poco90
    Registered Users Posts: 159 ✭✭Poco90


    Thank you Pamela for sorting this out for me.


  • Options
    #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    No problem Poco90 more than happy to help with this :)

    Pamela 


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