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Login problem

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  • 04-03-2016 2:30pm
    #1
    bodonnell
    Registered Users Posts: 565 ✭✭✭


    I cannot log in to my account, I have reset the password to no avail, is there an issue with your site?


Comments

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    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi bodonnell,

    Thank you for contacting us.

    What message is appearing when you attempt to reset your password?

    Una

    ________


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    #3
    bodonnell
    Registered Users Posts: 565 ✭✭✭bodonnell


    Access denied
    Sorry, you are not authorised to perform the operation

    I have successfully reset the password, it still doesn't let me login


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    #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi again bodonnell,

    Thank you for confirming.

    I have sent this to the Online Billing team and you will be updated ASAP.

    Kind regards,
    Una

    ________


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    #5
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi again bodonnell,

    The online billing issue was checked into - are you able to access your online account now?

    Thanks,
    Una


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    #6
    bodonnell
    Registered Users Posts: 565 ✭✭✭bodonnell


    Electric Ireland: Una wrote: »
    Hi again bodonnell,

    The online billing issue was checked into - are you able to access your online account now?

    Thanks,
    Una
    yes,thanks


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    #7
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi again bodonnell,

    That's great - glad to read it. Thanks for letting us know.

    Una

    ________


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