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I subscribed but banners are still there

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  • 07-03-2016 10:28pm
    #1
    Lavinia
    Registered Users Posts: 8,089 ✭✭✭


    Hi, as I said it in the title I have subscribed but banner ads are still there and are very intrusive and obstructive.
    Can you please help? Thanks.


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    #2
    Lavinia
    Registered Users Posts: 8,089 ✭✭✭Lavinia


    Actually not just banners but I got no stars, and nothing of a subscriber benefit.
    I have confirmation email that payment via PayPal went through though.

    Help?


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    #3
    Lavinia
    Registered Users Posts: 8,089 ✭✭✭Lavinia


    I sent an email to moderator about this also but got no response so far.

    So I subscribed yesterday just to try it, paid 5 euro for a month via PayPal and charge went through but no change here whatsoever? I hope this one day that nothing happened will not be counted in my month subscription also?

    I am wondering what is going on, can anyone help me please? Is there something I missed?

    Anyone? Thanks!


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    #4
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,304 CMod ✭✭✭✭Spear


    The automatic adding of subscriber status isn't working due to the addition of the CloudFlare anti-DDOS layer, so the office is adding them manually. Which I'm sure Niamh will get to later today.


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    #5
    Lavinia
    Registered Users Posts: 8,089 ✭✭✭Lavinia


    Thank you very much Spear, there is no info on that anywhere to be found so perhaps it could be written somewhere (at least I did not find it)?

    Also can you confirm please that since my subscription has to be activated manually then this day of no change will not be counted - but one month will be from the day of activation. Also just for the info, what is one month - is it 30 days? or 31 days?

    I hope to hear form you soon just to clarify these things : )


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    #6
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,304 CMod ✭✭✭✭Spear


    There are numerous similar threads in the Helpdesk.


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    #7
    Lavinia
    Registered Users Posts: 8,089 ✭✭✭Lavinia


    Thanks for your answer, Spear, but Helpdesk is where? I apologize as I am not very familiar around here so help would be much appreciated.

    Btw I used Search to find the answer but nothing really useful came up :o

    I also looked through "new bees" and this issue was not listed there....


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    #8
    Delirium
    Moderators Posts: 51,791 ✭✭✭✭Delirium


    Help Desk forum :)

    If you can read this, you're too close!



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    #9
    Lavinia
    Registered Users Posts: 8,089 ✭✭✭Lavinia


    Hi Delirium, thanks I just found it, but will anyone look at my issue or I need to re-post this there to find the answer(s) I asked about?
    Thanks a lot.


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    #10
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,304 CMod ✭✭✭✭Spear


    Lavinia wrote: »
    Hi Delirium, thanks I just found it, but will anyone look at my issue or I need to re-post this there to find the answer(s) I asked about?
    Thanks a lot.

    Ideally posted there, but Niamh is also checking in here regularly.


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    #11
    Lavinia
    Registered Users Posts: 8,089 ✭✭✭Lavinia


    Spear wrote: »
    Ideally posted there, but Niamh is also checking in here regularly.

    Thanks I will re-post there with link to this thread then so and hope for the resolution :)
    Would be nice to see what are subscription benefits (starting with removal of the ads which are particularly obstructing when accessing the Boards from mobile phone).

    Have a good day!


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    #12
    Lavinia
    Registered Users Posts: 8,089 ✭✭✭Lavinia


    This has now been resolved so you may close this topic if there's a benefit from it. Thanks :)


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