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No broadband or phone

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  • 09-03-2016 1:30pm
    #1
    Fireball14013
    Registered Users Posts: 48 ✭


    Hi, I have no broadband since last Friday, and the phone has been intermittent, mostly working but unusable due to excessive crackling noise on it. I couldn't get through to phone support at the weekend but logged a call on line on Monday. 
    I can't get any update or even an estimate from anywhere on when it might be sorted. 
    Can I get an update please? Let me know who to PM account details to.
    Thanks.


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  • Options
    #2
    Fireball14013
    Registered Users Posts: 48 ✭Fireball14013


    Hi, anyone able to investigate this please?


  • Options
    #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Fireball14013 wrote: »
    Hi, I have no broadband since last Friday, and the phone has been intermittent, mostly working but unusable due to excessive crackling noise on it. I couldn't get through to phone support at the weekend but logged a call on line on Monday. 
    I can't get any update or even an estimate from anywhere on when it might be sorted. 
    Can I get an update please? Let me know who to PM account details to.
    Thanks.
    Hi  Fireball14013,

    Thanks for getting in touch. Have you logged a fault on this?
    I would recommend contacting technical support and they would be more than happy to troubleshoot these issues you are experiencing, You can contact them directly on 1890260260, freephone 1901.

    - Pamela 


  • Options
    #4
    Fireball14013
    Registered Users Posts: 48 ✭Fireball14013


    Eir: Pamela wrote: »
    Fireball14013 wrote: »
    Hi, I have no broadband since last Friday, and the phone has been intermittent, mostly working but unusable due to excessive crackling noise on it. I couldn't get through to phone support at the weekend but logged a call on line on Monday. 
    I can't get any update or even an estimate from anywhere on when it might be sorted. 
    Can I get an update please? Let me know who to PM account details to.
    Thanks.
    Hi  Fireball14013,

    Thanks for getting in touch. Have you logged a fault on this?
    I would recommend contacting technical support and they would be more than happy to troubleshoot these issues you are experiencing, You can contact them directly on 1890260260, freephone 1901.

    - Pamela 
    I have logged a fault, last Monday. I haven't heard anything, and anytime I contact technical support I can't get through. Mostly a recorded message. I need broadband as I am on-call for my work during out of office hours.


  • Options
    #5
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Fireball14013 wrote: »
    Eir: Pamela wrote: »
    Fireball14013 wrote: »
    Hi, I have no broadband since last Friday, and the phone has been intermittent, mostly working but unusable due to excessive crackling noise on it. I couldn't get through to phone support at the weekend but logged a call on line on Monday. 
    I can't get any update or even an estimate from anywhere on when it might be sorted. 
    Can I get an update please? Let me know who to PM account details to.
    Thanks.
    Hi  Fireball14013,

    Thanks for getting in touch. Have you logged a fault on this?
    I would recommend contacting technical support and they would be more than happy to troubleshoot these issues you are experiencing, You can contact them directly on 1890260260, freephone 1901.

    - Pamela 
    I have logged a fault, last Monday. I haven't heard anything, and anytime I contact technical support I can't get through. Mostly a recorded message. I need broadband as I am on-call for my work during out of office hours.
    I'm sorry to hear this. 

    The support team (1890 260 260) would need to investigate this for you I'm afraid. The lead time on a standard fault is up to 5 working days. 

    Thanks 

    Tracey 


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