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Not put on correct introductory offer

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  • 10-03-2016 10:26am
    #1
    Tails142
    Registered Users Posts: 2,117 ✭✭✭


    Hi,

    I signed up with Eir for a broadband package in January. The plan I signed up for was for €45 for the first 18 months and then €55 thereafter. 

    However on my recent bill it says that my introductory €10 discount is going to expire in April after only 3 months.

    I took a screenshot of the deal when I was signing up back in January which shows that it was to be discounted for 18 months - would someone be able to take a look at this for me and get me put on the correct introductory offer?

    Many thanks,
    Derek.


Comments

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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Hi Derek,


    I'm sorry to hear this. Can I have your account details and I will take a look into this.


    Pamela 


  • Options
    #3
    Tails142
    Registered Users Posts: 2,117 ✭✭✭Tails142


    Eir: Pamela wrote: »
    Hi Derek,


    I'm sorry to hear this. Can I have your account details and I will take a look into this.


    Pamela 
    Thanks Pamela - I sent you a PM with my account details.


  • Options
    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Thanks. 

    I'll come back to you soon.

    Thanks 

    Tracey 


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