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Waiting on a refund for past 6 months.

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  • 10-03-2016 12:41pm
    #1
    Xennon
    Registered Users Posts: 931 ✭✭✭


    Hi there,

    Case number 2088825. We are due a refund.

    That was Date: 23 Jan 2016 " You should receive your cheque within the next 10-15 days."

    Still waiting.


    Can we get this processed please so that we can move on with our lives?

    Thank you.


Comments

  • Options
    #2
    goldenhoarde
    Registered Users Posts: 860 ✭✭✭goldenhoarde


    Xennon wrote: »
    Hi there,

    Case number 2088825. We are due a refund.

    That was Date: 23 Jan 2016 " You should receive your cheque within the next 10-15 days."

    Still waiting.


    Can we get this processed please so that we can move on with our lives?

    Thank you.
    Open a complaint with comreg! 6 months is way too long.


  • Options
    #3
    Xennon
    Registered Users Posts: 931 ✭✭✭Xennon


    Comreg??....ammmm....yeah...right...

    Sarcasm not directed at you :)


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Xennon wrote: »
    Hi there,

    Case number 2088825. We are due a refund.

    That was Date: 23 Jan 2016 " You should receive your cheque within the next 10-15 days."

    Still waiting.


    Can we get this processed please so that we can move on with our lives?

    Thank you.
    Hi  Xennon,


    Apologies for the delay. Can you PM me the address this cheque should be going to and I will arrange this.

    Pamela 


  • Options
    #5
    Xennon
    Registered Users Posts: 931 ✭✭✭Xennon


    Hi Pamela,

    Address sent.


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Xennon wrote: »
    Hi Pamela,

    Address sent.
    Thanks  Xennon,

    I'll be back to you on Monday.

    Pamela 


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  • Options
    #7
    Xennon
    Registered Users Posts: 931 ✭✭✭Xennon


    Any update?


  • Options
    #8
    Xennon
    Registered Users Posts: 931 ✭✭✭Xennon


    Any update on this?


  • Options
    #9
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    Xennon wrote: »
    Any update on this?
    Apologies for the delay in getting back to you Xenno.
    Pamela has requested to have your refund processed.

    Tony


  • Options
    #10
    Xennon
    Registered Users Posts: 931 ✭✭✭Xennon


    Hi Tony,

    Thank you.


  • Options
    #11
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Xennon wrote: »
    Hi Tony,

    Thank you.

    No problem at all. 

    Thanks 

    Tracey 


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  • Options
    #12
    Xennon
    Registered Users Posts: 931 ✭✭✭Xennon


    refund case ref 2145284

    Any update?

    Its been over 6 months like....


  • Options
    #13
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Xennon wrote: »
    refund case ref 2145284

    Any update?

    Its been over 6 months like....
    The refund cheque is being processed since 15/03, the leadtime is up to 15 working days from this date so you will receive this soon.

    Apologies for the long delays and all inconvenience caused. 

    Thanks

    Tracey 


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