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Slow connection speed

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  • 13-03-2016 12:24am
    #1
    sirboby
    Registered Users Posts: 245 ✭✭


    Hi I am paying for broadband *up to* 24mbps down and i think 1 mbps up. but the speed I am receving is 2.5 down and 0.3 up at best.

    I get I just must be far from the exchange but I am paying the same cost as someone who is getting 20 mbps. Does this happen to everyone and is there anyway to reduce my bill as the connection is so s**t?

    I would hope my connection speed would be fixed when efibre comes to my area but I was told last summer it would be in October then it was February and now it's either "the next 6 months"


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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    sirboby wrote: »
    Hi I am paying for broadband *up to* 24mbps down and i think 1 mbps up. but the speed I am receving is 2.5 down and 0.3 up at best.

    I get I just must be far from the exchange but I am paying the same cost as someone who is getting 20 mbps. Does this happen to everyone and is there anyway to reduce my bill as the connection is so s**t?

    I would hope my connection speed would be fixed when efibre comes to my area but I was told last summer it would be in October then it was February and now it's either "the next 6 months"
    Hi sirboby, 

    The best advice I can offer is to contact our support team on 1890 260 260 (tel no. and option 0) They'll troubleshoot with you to identify the issue and resolve it.

    Thanks 

    Tracey 


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